Service Use Agreement

Service Use Agreement Template for Hong Kong

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Key Requirements PROMPT example:

"I need a Service Use Agreement for my SaaS platform in Hong Kong that will launch in March 2025, with strong data protection clauses and specific terms for enterprise customers who will be accessing our cloud-based analytics tools."

Document background

The Service Use Agreement serves as a fundamental legal document for businesses providing services in Hong Kong, whether digital, professional, or technical in nature. This agreement is essential when establishing a formal relationship between service providers and their users, covering crucial aspects such as service delivery, payment terms, user obligations, and liability limitations. It must comply with Hong Kong's legal framework, including the Personal Data (Privacy) Ordinance, Electronic Transactions Ordinance, and relevant consumer protection laws. The document is particularly important in today's digital economy where services are increasingly provided online or through digital platforms. It helps mitigate risks, set clear expectations, and provide legal protection for all parties involved while ensuring regulatory compliance in the Hong Kong jurisdiction.

Suggested Sections

1. Parties: Identification of the service provider and user, including full legal names and addresses

2. Background: Context of the agreement and brief description of the service offering

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of services to be provided, including scope and limitations

5. User Obligations: User's responsibilities, acceptable use policies, and compliance requirements

6. Service Provider Obligations: Provider's commitments, service levels, and support provisions

7. Fees and Payment: Pricing, payment terms, billing cycles, and payment methods

8. Term and Termination: Duration of agreement, renewal terms, and termination conditions

9. Intellectual Property Rights: Ownership and usage rights of intellectual property

10. Data Protection and Privacy: Compliance with PDPO and data handling procedures

11. Confidentiality: Protection of confidential information and trade secrets

12. Liability and Indemnification: Limitation of liability, indemnification obligations, and warranty disclaimers

13. Force Majeure: Circumstances excusing performance of obligations

14. Governing Law and Jurisdiction: Application of Hong Kong law and jurisdiction for disputes

15. General Provisions: Standard boilerplate clauses including notices, assignment, and severability

Optional Sections

1. Service Level Agreement (SLA): Include when specific performance metrics and service levels need to be guaranteed

2. Security Requirements: Add for services involving sensitive data or requiring specific security measures

3. Audit Rights: Include when compliance monitoring or performance verification is necessary

4. Insurance: Add when specific insurance coverage requirements exist

5. Third-Party Services: Include when the service incorporates or depends on third-party services

6. User Content: Add when users can upload, store, or share content through the service

7. API Terms: Include when providing API access or integration capabilities

8. Disaster Recovery: Add for critical services requiring business continuity provisions

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications and service parameters

2. Schedule 2 - Fee Schedule: Detailed pricing structure, including all fees and charges

3. Schedule 3 - Service Levels: Specific performance metrics, response times, and remedies

4. Schedule 4 - Support Services: Details of support services, including contact methods and hours

5. Schedule 5 - Data Processing Agreement: Detailed data handling procedures and compliance requirements

6. Schedule 6 - Acceptable Use Policy: Detailed rules and restrictions for service usage

7. Appendix A - Technical Requirements: Minimum technical requirements for service use

8. Appendix B - Contact Information: Key contacts for both parties for various purposes

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Technology

Software as a Service

Professional Services

E-commerce

Cloud Computing

Digital Services

Financial Services

Healthcare Technology

Education Technology

Telecommunications

Consulting Services

IT Services

Business Services

Media and Entertainment

Digital Platform Services

Relevant Teams

Legal

Compliance

Risk Management

Commercial

Operations

Product Development

Customer Success

Information Technology

Business Development

Sales

Data Protection

Service Delivery

Account Management

Relevant Roles

Legal Counsel

Contract Manager

Compliance Officer

Risk Manager

Business Development Manager

Product Manager

Operations Director

Chief Technology Officer

Chief Legal Officer

Commercial Director

Service Delivery Manager

Account Manager

Privacy Officer

General Counsel

Sales Director

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