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Data Slas for Germany

Data Slas Template for Germany

A comprehensive Service Level Agreement (SLA) specifically designed for data services under German law, incorporating GDPR and BDSG compliance requirements. This document establishes measurable service levels for data processing, storage, and management activities, including specific performance metrics, security requirements, and remediation procedures. The agreement is structured to comply with German legal requirements while providing clear, enforceable service standards and incorporating necessary data protection measures required by both EU and German regulations.

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What is a Data Slas?

This Data SLAs template is designed for use in the German market where organizations need to establish clear, measurable standards for data-related services while ensuring compliance with both EU and German data protection laws. The document is particularly relevant when establishing or formalizing data processing, storage, or management services between parties. It includes detailed service level metrics, GDPR and BDSG compliance requirements, security standards, and remedy mechanisms. The agreement is structured to align with German legal requirements while maintaining practical business utility, making it suitable for both domestic German operations and international businesses operating under German jurisdiction. This template should be used whenever a formal agreement is needed to define and measure the quality, availability, and performance of data-related services.

What sections should be included in a Data Slas?

1. Parties: Identification and details of the service provider and customer, including registered addresses and registration numbers

2. Background: Context of the agreement, relationship between parties, and purpose of the SLA

3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement

4. Service Description: Detailed description of the data services being provided, including scope and limitations

5. Service Level Metrics: Specific, measurable performance indicators including availability, response times, and data processing speeds

6. Data Protection and Security: GDPR and BDSG compliance measures, security protocols, and data handling procedures

7. Monitoring and Reporting: Methods and frequency of service level measurement and reporting

8. Response and Resolution Times: Timeframes for addressing various categories of issues and incidents

9. Service Credits and Penalties: Compensation mechanism for service level failures

10. Force Majeure: Circumstances under which service level commitments may be excused

11. Term and Termination: Duration of the agreement and conditions for termination

12. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction

What sections are optional to include in a Data Slas?

1. Data Processing Agreement: Required when the service provider acts as a data processor under GDPR

2. Business Continuity: Include for critical services requiring disaster recovery and business continuity measures

3. Third-Party Service Providers: Include when subcontractors or third-party services are involved in service delivery

4. Industry-Specific Compliance: Include when services are provided to regulated industries (e.g., healthcare, finance)

5. Data Migration: Include when services involve initial data migration or end-of-contract data transfer

6. Training and Support: Include when service includes user training or specialized support services

What schedules should be included in a Data Slas?

1. Schedule 1 - Service Level Metrics Detail: Detailed technical specifications of all service level metrics and measurement methodologies

2. Schedule 2 - Service Credit Calculation: Detailed formulas and examples for calculating service credits

3. Schedule 3 - Technical Requirements: Technical specifications, system requirements, and integration requirements

4. Schedule 4 - Security Standards: Detailed security protocols, standards, and compliance requirements

5. Schedule 5 - Escalation Procedures: Contact details and procedures for different levels of escalation

6. Appendix A - Report Templates: Templates for regular service level reporting

7. Appendix B - Data Processing Details: Detailed information about data types, processing purposes, and security measures as required by GDPR

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Germany

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions

















































Clauses






























Relevant Industries

Information Technology

Cloud Services

Financial Services

Healthcare

Manufacturing

E-commerce

Telecommunications

Professional Services

Insurance

Public Sector

Relevant Teams

Legal

Information Technology

Compliance

Information Security

Risk Management

Operations

Service Delivery

Data Protection

Vendor Management

Technical Operations

Privacy

Relevant Roles

Chief Information Officer

Data Protection Officer

IT Director

Legal Counsel

Compliance Manager

Service Delivery Manager

IT Operations Manager

Chief Technology Officer

Information Security Manager

Contract Manager

Risk Manager

Technical Account Manager

Chief Data Officer

Privacy Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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