This Data SLAs template is designed for use in the German market where organizations need to establish clear, measurable standards for data-related services while ensuring compliance with both EU and German data protection laws. The document is particularly relevant when establishing or formalizing data processing, storage, or management services between parties. It includes detailed service level metrics, GDPR and BDSG compliance requirements, security standards, and remedy mechanisms. The agreement is structured to align with German legal requirements while maintaining practical business utility, making it suitable for both domestic German operations and international businesses operating under German jurisdiction. This template should be used whenever a formal agreement is needed to define and measure the quality, availability, and performance of data-related services.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and customer, including registered addresses and registration numbers
2. Background: Context of the agreement, relationship between parties, and purpose of the SLA
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Service Description: Detailed description of the data services being provided, including scope and limitations
5. Service Level Metrics: Specific, measurable performance indicators including availability, response times, and data processing speeds
6. Data Protection and Security: GDPR and BDSG compliance measures, security protocols, and data handling procedures
7. Monitoring and Reporting: Methods and frequency of service level measurement and reporting
8. Response and Resolution Times: Timeframes for addressing various categories of issues and incidents
9. Service Credits and Penalties: Compensation mechanism for service level failures
10. Force Majeure: Circumstances under which service level commitments may be excused
11. Term and Termination: Duration of the agreement and conditions for termination
12. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction
1. Data Processing Agreement: Required when the service provider acts as a data processor under GDPR
2. Business Continuity: Include for critical services requiring disaster recovery and business continuity measures
3. Third-Party Service Providers: Include when subcontractors or third-party services are involved in service delivery
4. Industry-Specific Compliance: Include when services are provided to regulated industries (e.g., healthcare, finance)
5. Data Migration: Include when services involve initial data migration or end-of-contract data transfer
6. Training and Support: Include when service includes user training or specialized support services
1. Schedule 1 - Service Level Metrics Detail: Detailed technical specifications of all service level metrics and measurement methodologies
2. Schedule 2 - Service Credit Calculation: Detailed formulas and examples for calculating service credits
3. Schedule 3 - Technical Requirements: Technical specifications, system requirements, and integration requirements
4. Schedule 4 - Security Standards: Detailed security protocols, standards, and compliance requirements
5. Schedule 5 - Escalation Procedures: Contact details and procedures for different levels of escalation
6. Appendix A - Report Templates: Templates for regular service level reporting
7. Appendix B - Data Processing Details: Detailed information about data types, processing purposes, and security measures as required by GDPR
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Cloud Services
Financial Services
Healthcare
Manufacturing
E-commerce
Telecommunications
Professional Services
Insurance
Public Sector
Relevant Teams
Legal
Information Technology
Compliance
Information Security
Risk Management
Operations
Service Delivery
Data Protection
Vendor Management
Technical Operations
Privacy
Relevant Roles
Chief Information Officer
Data Protection Officer
IT Director
Legal Counsel
Compliance Manager
Service Delivery Manager
IT Operations Manager
Chief Technology Officer
Information Security Manager
Contract Manager
Risk Manager
Technical Account Manager
Chief Data Officer
Privacy Officer
Find the exact document you need
Performance Level Agreement
A German law-governed agreement establishing measurable performance standards for service delivery, including metrics, monitoring, and consequences for non-performance.
find out more
SLA Document
A German law-governed Service Level Agreement defining service standards, performance metrics, and remedies, compliant with German contract law and EU regulations.
find out more
Task SLA
A German law-governed agreement defining performance metrics and service standards for specific tasks, including service levels, measurement criteria, and remedies for non-performance.
find out more
Software As A Service SLA
German law-governed SaaS Service Level Agreement defining performance standards, support commitments, and compliance requirements for cloud software services.
find out more
SLA Warehouse
A German law-governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
find out more
SLA Training
German law-governed Service Level Agreement for training services, establishing quality standards and performance metrics for professional training delivery.
find out more
SLA Time For Incidents
A German law-governed Service Level Agreement defining incident response time commitments and resolution procedures for service delivery.
find out more
SLA Tier 3
German law-governed Tier 3 SLA template establishing terms and metrics for high-availability (99.982%) IT services with comprehensive performance and support specifications.
find out more
SLA Storage
German law-governed Storage Service Level Agreement defining performance metrics, security requirements, and compliance standards for data storage services.
find out more
SLA Server Uptime
A German law-governed Service Level Agreement defining server uptime commitments, measurement methods, and remedies for service interruptions.
find out more
SLA Product Management
A German law-governed Service Level Agreement defining performance standards and metrics for product management services, ensuring compliance with German and EU regulations.
find out more
SLA Management Process
A German law-compliant framework for managing Service Level Agreements, defining processes for monitoring, reporting, and maintaining service quality standards.
find out more
SLA Level 1
A German law-governed Service Level Agreement (SLA) Level 1 establishing basic service delivery standards and performance metrics between provider and customer.
find out more
SLA In System Design
German law-compliant Service Level Agreement defining performance metrics and standards for system design services, incorporating GDPR and German IT security requirements.
find out more
SLA Employee
A German law-compliant Service Level Agreement for employees that defines performance standards and working conditions while adhering to German labor regulations.
find out more
SLA Database
German law-governed database Service Level Agreement establishing terms, conditions, and service levels for database management services.
find out more
SLA Audit
A German law-governed document establishing the framework for conducting Service Level Agreement audits, ensuring regulatory compliance and defining audit procedures.
find out more
SLA Asset Management
German law-governed Service Level Agreement for Asset Management services, establishing performance standards and regulatory compliance requirements.
find out more
SLA Account Management
A German-law governed Service Level Agreement defining performance metrics and standards for account management services, incorporating GDPR compliance and German commercial law requirements.
find out more
SLA 99.999 Downtime
German law-governed SLA guaranteeing 99.999% service availability, suitable for mission-critical operations requiring near-zero downtime.
find out more
SLA 8x5
German law-compliant Service Level Agreement template for 8x5 business hours support services with defined performance metrics and remedies.
find out more
Shipping SLA
German law-governed service level agreement defining shipping service standards, performance metrics, and operational requirements.
find out more
Latency SLA
German law-governed Latency SLA defining service response time commitments, measurement methods, and remedies for breach of latency thresholds.
find out more
Guaranteed SLA
A German law-governed Guaranteed Service Level Agreement defining binding service commitments and remedies for service delivery.
find out more
Service Level Agreement In Crm
German law-governed Service Level Agreement specifying performance standards and obligations for CRM service delivery, incorporating GDPR compliance and German legal requirements.
find out more
Service Level Agreement Graphic Design
A German law-governed agreement defining quality standards, deliverables, and performance metrics for graphic design services.
find out more
Security Level Agreement
A German law-governed agreement defining security requirements, standards, and service levels between parties, incorporating compliance with German federal regulations and EU requirements.
find out more
Quality SLA
German law-governed Service Level Agreement defining quality standards, KPIs, and remedies for service delivery.
find out more
Procurement SLA
German law-compliant procurement service level agreement template defining service standards and performance metrics for supplier relationships.
find out more
Premium SLA
German law Premium Service Level Agreement establishing enhanced service standards and support commitments with comprehensive performance metrics and GDPR compliance.
find out more
Performance SLA
German law-compliant Service Level Agreement template defining performance standards, metrics, and remedies for service delivery relationships.
find out more
Outside SLA
German law service agreement explicitly excluding service level commitments while establishing basic service delivery parameters.
find out more
Office SLA
German law-compliant Service Level Agreement template for office services provision, incorporating BGB requirements and workplace regulations.
find out more
Monthly SLA
A German law-governed monthly Service Level Agreement defining service standards, metrics, and remedies for technical service delivery.
find out more
Finance SLA
A German law-governed Financial Service Level Agreement defining performance metrics and standards for financial service delivery, compliant with German banking regulations.
find out more
Email SLA
German-law governed Service Level Agreement specifying performance metrics and operational requirements for email system services.
find out more
Easy SLA
A streamlined Service Level Agreement under German law defining essential service metrics and obligations between provider and customer.
find out more
Downtime SLA
German law-governed Service Level Agreement specifying downtime commitments, measurements, and compensation mechanisms for service availability.
find out more
Development SLA
A German law-governed service level agreement for software development services, establishing performance metrics and quality standards.
find out more
Demo SLA
German law-compliant Service Level Agreement template defining service standards and performance metrics between providers and customers.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)