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1. Business Continuity: Disaster recovery and business continuity procedures, required for critical financial services

2. Third-Party Services: Provisions regarding subcontractors and third-party service providers, needed if external parties are involved

3. Intellectual Property: IP rights and licensing provisions, required if proprietary software or systems are involved

4. Change Management: Procedures for implementing service or requirement changes, needed for complex service arrangements

5. Exit Management: Detailed transition provisions, required for complex or critical services

6. Insurance: Specific insurance requirements, needed for high-risk services

7. Anti-Money Laundering: Specific AML procedures and requirements, needed for payment or transaction services

8. Data Processing Agreement: Detailed GDPR compliance provisions, required if processing personal data

1. Service Level Metrics: Detailed KPIs, measurement methods, and performance targets

2. Fee Schedule: Detailed breakdown of fees, charges, and payment calculations

3. Technical Requirements: Technical specifications, system requirements, and integration details

4. Security Standards: Detailed security protocols, requirements, and compliance standards

5. Operational Procedures: Detailed procedures for day-to-day operations and incident management

6. Contact Matrix: Key contacts, escalation procedures, and communication protocols

7. Reporting Templates: Standard formats for performance reports and other required documentation

8. Business Continuity Plan: Detailed procedures for maintaining service during disruptions