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1. Transition Services: Details of service transition from previous providers or to new providers, used when there's a transition period

2. Disaster Recovery: Specific disaster recovery procedures and commitments, included for critical services

3. Hardware and Software Management: Specific terms for hardware/software management if included in service scope

4. On-Site Support: Terms for physical on-site support services if provided

5. Third-Party Service Integration: Terms governing integration with third-party services when applicable

6. Intellectual Property Rights: Detailed IP provisions when custom solutions or development are involved

7. Staff and Subcontractor Requirements: Specific requirements for MSP staff and subcontractors if relevant

8. Change Management: Procedures for implementing service or system changes, included for complex service arrangements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service offered

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, calculation methods, and reporting formats

3. Schedule 3 - Price List and Rate Card: Detailed pricing information including standard rates and special charges

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, compliance requirements, and audit procedures

6. Schedule 6 - GDPR Processing Agreement: Detailed data processing terms compliant with GDPR requirements

7. Schedule 7 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

8. Schedule 8 - Transition Plan: Detailed transition timeline and responsibilities if applicable

9. Appendix A - Key Personnel: List of key contacts and responsible personnel from both parties

10. Appendix B - Technical Infrastructure: Documentation of technical infrastructure and system architecture