The Letter of Complaint Generator is designed to help individuals and businesses in Australia formally document and communicate their grievances in accordance with Australian Consumer Law and state-specific regulations. This document is particularly useful when informal resolution attempts have been unsuccessful or when a formal record of the complaint is necessary. It ensures that all essential information is captured, including the nature of the complaint, relevant dates, previous communication attempts, and desired resolution. The template is structured to align with Australian consumer protection requirements and dispute resolution processes, making it suitable for both simple complaints and more complex issues that may require escalation to regulatory bodies or ombudsman services. It's designed to be adaptable across various industries while maintaining compliance with Australian jurisdiction requirements.
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1. Sender's Details: Full name, address, and contact information of the complainant
2. Date: Current date of the letter
3. Recipient's Details: Name, title, organization, and full address of the person or organization receiving the complaint
4. Reference Line: Clear subject line identifying the nature of the complaint (e.g., 'Complaint regarding [Product/Service/Account] [Reference Number]')
5. Introduction: Brief statement identifying yourself and the reason for writing
6. Complaint Details: Clear description of the issue, including relevant dates, product/service details, and specific incidents
7. Impact Statement: Explanation of how the issue has affected you
8. Previous Contact: Summary of any previous attempts to resolve the issue
9. Requested Resolution: Clear statement of what outcome or resolution you are seeking
10. Response Timeline: Specification of when you expect a response
11. Closing: Professional closing statement and signature
1. Legal Rights Reference: Include when you need to cite specific consumer rights or relevant legislation that supports your complaint
2. Cost Breakdown: Add when the complaint involves financial losses or specific costs you're seeking to recover
3. Third Party Authorization: Include when someone is writing the complaint on behalf of another person
4. Escalation Warning: Add when you want to indicate intention to escalate to regulatory bodies if the matter isn't resolved
5. Multiple Issue List: Include when there are several distinct issues that need to be addressed separately
6. History Timeline: Add when there's a complex history of events that needs to be clearly laid out chronologically
1. Evidence List: Numbered list of all supporting documents attached to the complaint
2. Photo Documentation: Labeled photographs showing product defects or issues being complained about
3. Communication Log: Chronological list of all previous communications regarding the issue
4. Receipt/Invoice Copies: Copies of relevant financial documents referenced in the complaint
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
Financial Services
Healthcare
Telecommunications
Hospitality
Transportation
Manufacturing
Professional Services
Education
Construction
Real Estate
Technology
Utilities
Government Services
Insurance
Relevant Teams
Customer Service
Legal
Compliance
Operations
Quality Assurance
Risk Management
Consumer Affairs
Administration
Corporate Communications
Dispute Resolution
Customer Experience
Regulatory Affairs
Relevant Roles
Customer Service Representative
Complaints Handler
Customer Experience Manager
Operations Manager
Quality Assurance Specialist
Compliance Officer
Legal Counsel
Consumer Rights Advocate
Customer Relations Manager
Business Owner
Department Manager
Executive Assistant
Administrative Officer
Risk Management Officer
Consumer Affairs Specialist
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