The Introduction Agency Agreement is essential for businesses providing matchmaking or introduction services in Australia. This document is designed to comply with Australian Consumer Law, the Privacy Act 1988, and state-specific introduction agency regulations. It should be used when establishing a formal relationship between an introduction agency and clients seeking matchmaking services. The agreement includes crucial elements such as service descriptions, fee structures, privacy provisions, cooling-off rights, and complaint handling procedures. It provides protection for both the agency and the client while ensuring transparency and compliance with Australian legal requirements. The document is particularly important given the personal nature of introduction services and the need to handle sensitive information appropriately.
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1. Parties: Identifies and provides details of the Introduction Agency and the Client
2. Background: Outlines the context of the agreement, including the agency's services and the client's desire to engage them
3. Definitions: Defines key terms used throughout the agreement
4. Services: Detailed description of introduction services to be provided
5. Client Obligations: Client's responsibilities, including providing accurate information and following agency guidelines
6. Agency Obligations: Agency's responsibilities and service standards
7. Fees and Payment: Details of service fees, payment terms, and refund policies
8. Privacy and Confidentiality: Provisions for handling personal information and maintaining confidentiality
9. Term and Termination: Duration of the agreement and circumstances for termination
10. Cooling-off Period: Mandatory cooling-off period and cancellation rights as required by Australian law
11. Disclaimers and Limitations: Limitations of liability and service guarantees
12. Dispute Resolution: Process for handling disputes between parties
13. General Provisions: Standard boilerplate clauses including governing law, notices, and entire agreement
1. Online Services: Additional terms for digital platform access and usage, required if the agency provides online matching services
2. International Introductions: Specific terms for international matching services, needed if the agency offers cross-border introductions
3. Premium Services: Terms for additional premium or VIP services, included if the agency offers tiered service levels
4. Events and Activities: Terms relating to organized social events or activities, required if the agency provides in-person events
5. Background Checks: Terms regarding verification services and background checks, if offered by the agency
6. Membership Levels: Details of different membership tiers and associated benefits, if applicable
7. Success Guarantee: Terms of any success guarantee or extended service promise, if offered
1. Schedule 1 - Service Packages and Fees: Detailed breakdown of available service packages and associated pricing
2. Schedule 2 - Privacy Policy: Detailed privacy policy and data handling procedures
3. Schedule 3 - Code of Conduct: Agency's code of conduct and service standards
4. Schedule 4 - Cancellation Form: Standard form for agreement cancellation during cooling-off period
5. Appendix A - Client Information Form: Template for collecting client information and preferences
6. Appendix B - Complaint Handling Procedure: Detailed procedure for handling client complaints
Authors
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Dating Services
Matchmaking
Personal Services
Entertainment
Social Services
Lifestyle Services
Consumer Services
Digital Services
Events Management
Relevant Teams
Legal
Compliance
Customer Service
Operations
Sales
Risk Management
Client Relations
Business Development
Administration
Relevant Roles
Managing Director
Operations Manager
Client Services Manager
Compliance Officer
Legal Counsel
Privacy Officer
Customer Service Representative
Matchmaking Consultant
Sales Manager
Contract Administrator
Business Development Manager
Risk Manager
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