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1. Parties: Identification of the software provider and the end user/licensee
2. Background: Brief context about the software service and purpose of the agreement
3. Definitions: Key terms used throughout the agreement, including 'Software', 'Services', 'User', 'Subscription', etc.
4. License Grant: Scope of the license, usage rights, and restrictions for the SaaS solution
5. Service Access and Availability: Terms regarding service availability, maintenance, and support levels
6. User Obligations: End user responsibilities, acceptable use policy, and account security requirements
7. Fees and Payment: Pricing, payment terms, and billing procedures
8. Data Protection and Privacy: GDPR compliance, data processing terms, and privacy obligations
9. Intellectual Property Rights: Ownership of IP, restrictions, and user-generated content rights
10. Confidentiality: Protection of confidential information and trade secrets
11. Warranty and Disclaimer: Service warranties and disclaimers in accordance with Austrian law
12. Limitation of Liability: Liability limitations compliant with Austrian consumer protection laws
13. Term and Termination: Duration, renewal, and termination conditions
14. Effect of Termination: Post-termination obligations and data handling
15. Governing Law and Jurisdiction: Austrian law application and dispute resolution procedures
1. Service Level Agreement: Detailed service performance metrics and remedies - include for enterprise customers
2. Professional Services: Terms for additional services like implementation or training - include if offering professional services
3. Third-Party Integrations: Terms regarding third-party software integration - include if the solution interfaces with other services
4. High-Risk Activities: Additional disclaimers for use in high-risk scenarios - include for software that could be used in critical operations
5. Export Control: Export compliance terms - include if the service may be subject to export regulations
6. Insurance: Insurance requirements - include for enterprise or high-value contracts
7. Audit Rights: Provider's right to audit usage - include for usage-based licensing models
8. Beta Services: Terms for beta or preview features - include if offering pre-release functionality
1. Data Processing Agreement: Detailed GDPR-compliant data processing terms and obligations
2. Service Level Agreement: Detailed service levels, metrics, and remedies
3. Acceptable Use Policy: Detailed rules and restrictions for service usage
4. Security Policy: Security measures and protocols for service protection
5. Support Services Description: Details of support services, response times, and procedures
6. Pricing Schedule: Detailed pricing tiers, fees, and payment terms
7. Technical Requirements: Minimum system requirements and technical specifications
Information Technology
Software Development
Cloud Services
E-commerce
Financial Services
Healthcare
Education
Professional Services
Manufacturing
Retail
Telecommunications
Media and Entertainment
Government and Public Sector
Research and Development
Consulting Services
Legal
Compliance
Information Technology
Product Development
Sales
Customer Success
Operations
Risk Management
Information Security
Business Development
Contract Administration
Data Protection
Legal Counsel
Chief Legal Officer
Privacy Officer
Data Protection Officer
Chief Technology Officer
Software Development Manager
Product Manager
Commercial Director
Compliance Officer
IT Director
Sales Director
Customer Success Manager
Contract Manager
Business Development Manager
Chief Executive Officer
Chief Information Officer
Risk Manager
Operations Manager
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