This Service Agreement Online template is designed for use in the Philippines when establishing a formal contractual relationship for the provision of online services. It is particularly relevant in today's digital economy where businesses increasingly deliver services through online platforms and digital channels. The agreement complies with Philippine legislation, including the Electronic Commerce Act, Data Privacy Act, and Consumer Protection laws, making it suitable for both local and international service providers operating in the Philippine market. It includes comprehensive provisions for service delivery, data protection, intellectual property rights, payment terms, and dispute resolution, while addressing specific requirements for electronic transactions under Philippine law. This template is adaptable for various online service types, from software-as-a-service to digital content delivery.
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Key Requirements PROMPT example:
Service Agreement Online
"I need a Service Agreement Online for my cloud-based accounting software company based in Manila, targeting small and medium enterprises across the Philippines, with specific provisions for data privacy compliance and quarterly payment terms starting March 2025."
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1. Parties: Identification of service provider and customer, including complete legal names and addresses
2. Background: Context of the agreement and brief description of the online service being provided
3. Definitions: Definitions of key terms used throughout the agreement, including technical terms specific to online services
4. Service Description: Detailed description of the online services, including scope, features, and deliverables
5. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
6. Fees and Payment: Pricing structure, payment terms, methods, and billing cycles
7. Service Provider Obligations: Responsibilities and commitments of the service provider, including service levels
8. Customer Obligations: Customer responsibilities, including acceptable use policies and compliance requirements
9. Data Privacy and Security: Data handling procedures, privacy policies, and security measures in compliance with the Data Privacy Act
10. Intellectual Property: Ownership and usage rights of IP, including content and software
11. Warranties and Disclaimers: Service provider warranties and limitations thereof
12. Limitation of Liability: Caps on liability and exclusions of certain types of damages
13. Dispute Resolution: Process for handling disputes, including jurisdiction and governing law
14. General Provisions: Standard clauses including force majeure, entire agreement, and amendments
1. Service Level Agreement: Detailed service levels and performance metrics, required for enterprise or mission-critical services
2. Data Processing Agreement: Additional data protection terms, required when processing sensitive personal information
3. User Access and Authentication: Specific provisions for user management and access control, needed for multi-user services
4. Third-Party Services: Terms relating to integrated third-party services, required when the service incorporates external providers
5. Compliance Requirements: Industry-specific compliance terms, needed for regulated industries
6. Training and Support: Details of training and support services, relevant for complex software services
7. Disaster Recovery: Business continuity and disaster recovery terms, important for critical services
1. Schedule 1 - Service Specifications: Detailed technical specifications of the online service
2. Schedule 2 - Service Level Metrics: Specific performance indicators and measurement criteria
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including optional services and extra charges
4. Schedule 4 - Support Services: Description of support levels, response times, and escalation procedures
5. Schedule 5 - Data Processing Terms: Detailed data processing procedures and security requirements
6. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for service usage
7. Appendix B - Technical Requirements: Minimum technical specifications required for service use
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
E-commerce
Financial Services
Healthcare
Education
Professional Services
Retail
Telecommunications
Media and Entertainment
Consulting
Software as a Service
Cloud Computing
Digital Marketing
Business Process Outsourcing
Relevant Teams
Legal
Information Technology
Compliance
Operations
Business Development
Sales
Customer Service
Risk Management
Product Development
Contract Administration
Data Protection
Service Delivery
Relevant Roles
Chief Technology Officer
Legal Counsel
Compliance Officer
IT Manager
Business Development Manager
Operations Director
Product Manager
Service Delivery Manager
Contract Administrator
Privacy Officer
Risk Manager
Sales Director
Account Manager
Digital Services Manager
E-commerce Manager
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