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1. Parties: Identifies the service provider (web developer) and client with full legal names and addresses
2. Background: Brief context about the website maintenance requirements and relationship between parties
3. Definitions: Defines key terms used throughout the contract including technical terminology
4. Scope of Services: Detailed description of maintenance services to be provided
5. Term and Termination: Duration of the agreement and conditions for termination
6. Payment Terms: Fee structure, payment schedule, and related conditions
7. Service Level Agreement: Response times, availability, and performance metrics
8. Intellectual Property Rights: Ownership of code, content, and other deliverables
9. Confidentiality: Protection of sensitive information shared during service provision
1. Data Protection: Specific provisions for handling personal data when website processes personal data
2. Compliance Requirements: Industry-specific regulatory compliance obligations for regulated industries such as healthcare or finance
3. Third-Party Services: Terms relating to external services or integrations when third-party tools are part of maintenance
4. Training: Provisions for training client staff when knowledge transfer is part of the service
1. Service Level Agreement Details: Detailed metrics and response time commitments
2. Rate Card: Detailed breakdown of costs for different services
3. Technical Requirements: Specific technical specifications and requirements
4. Emergency Contact Protocol: Procedures and contacts for emergency situations
5. Change Request Process: Procedures for requesting and implementing changes
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