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1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the maintenance agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided
5. Service Levels: Performance standards and response times
6. Term and Termination: Duration of agreement and termination conditions
7. Fees and Payment: Pricing, payment terms, and billing procedures
8. Warranties: Service provider's guarantees regarding maintenance services
1. Data Protection: Privacy and data security provisions - include when personal data processing is involved
2. Compliance Requirements: Industry-specific regulatory compliance - include when operating in regulated industries (healthcare, finance)
3. Disaster Recovery: Emergency procedures and backup requirements - include for critical systems maintenance
4. Training: User training provisions - include when client staff require ongoing training
1. Service Level Agreement (SLA): Detailed performance metrics and standards
2. Fee Schedule: Detailed breakdown of maintenance fees and charges
3. Supported Software: List of software products covered by maintenance
4. Technical Requirements: Technical specifications and requirements
5. Escalation Procedures: Process for escalating maintenance issues
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