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Supplier Service Agreement
"I need a Supplier Service Agreement for an IT services provider based in Riyadh who will be providing cloud hosting and cybersecurity services to our financial institution, with specific provisions for data protection and Sharia compliance."
1. Parties: Identification of the parties entering into the agreement, including full legal names, commercial registration numbers, and authorized representatives
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided by the supplier
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Fees and Payment Terms: Pricing structure, payment schedule, invoicing requirements, and VAT considerations
7. Service Levels: Performance standards, KPIs, and measurement criteria
8. Supplier Obligations: Key responsibilities and commitments of the supplier
9. Customer Obligations: Key responsibilities and commitments of the customer
10. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Handling and protection of personal and business data
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Force Majeure: Events excusing performance and related procedures
15. Termination: Grounds for termination and related procedures
16. Governing Law and Jurisdiction: Confirmation of Saudi law application and dispute resolution mechanism
17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Islamic Finance Compliance: Required when financial arrangements need explicit Sharia compliance confirmation
2. Local Content Requirements: Include when services fall under Saudi Arabia's local content requirements
3. Personnel and Secondment: Required when supplier staff will work on customer premises
4. Equipment and Materials: Include when physical equipment or materials are part of the service provision
5. Insurance: Include when specific insurance requirements are necessary for the services
6. Export Control: Required when services involve cross-border technology or data transfer
7. Environmental Compliance: Include for services with environmental impact or requirements
8. Business Continuity: Include for critical services requiring disaster recovery planning
9. Security Requirements: Required for services involving sensitive information or facilities access
10. Transition and Exit: Include for complex services requiring detailed exit planning
1. Schedule 1 - Service Description: Detailed technical and operational specifications of services
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methodology
3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key supplier personnel and their roles
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Technical Requirements: Specific technical standards and requirements
7. Schedule 7 - Form of Reports: Templates and requirements for service reporting
8. Appendix A - Contact Details: Key contact information for both parties
9. Appendix B - Required Insurances: Details of insurance types and coverage levels
10. Appendix C - Compliance Requirements: Specific regulatory and compliance obligations
Authors
Oil & Gas
Technology & IT
Manufacturing
Healthcare
Construction
Financial Services
Telecommunications
Retail
Energy
Transportation & Logistics
Education
Professional Services
Government & Public Sector
Mining & Minerals
Real Estate
Defense & Security
Legal
Procurement
Finance
Operations
Compliance
Risk Management
Commercial
Supply Chain
Vendor Management
Project Management
Business Development
Internal Audit
Procurement Manager
Legal Counsel
Contract Manager
Supply Chain Director
Chief Financial Officer
Operations Manager
Compliance Officer
Risk Manager
Commercial Director
Project Manager
Vendor Manager
Business Development Manager
General Counsel
Finance Director
Chief Operating Officer
Sourcing Manager
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