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The Complaint Letter Against Bus Driver is a formal document used in Saudi Arabia when passengers need to report issues with bus driver conduct, safety violations, or service quality concerns. This document is essential for maintaining accountability in public transportation services and ensuring passenger safety and satisfaction. It should be used when informal resolution attempts have failed or when the severity of the incident warrants immediate formal action. The letter must comply with Saudi Arabian public transportation regulations and consumer protection laws, including specific details such as incident date, time, location, bus route number, and driver identification when available. Such complaints are typically addressed to the transport company's management or the Public Transport Authority (PTA) and may be used as supporting documentation in administrative proceedings or investigations.

1. Recipient Details: Full name and address of the transport company/authority, including department and reference numbers if available

2. Subject Line: Clear identification of the letter as a formal complaint, including relevant reference numbers

3. Complainant Information: Your full name, contact details, and any relevant customer/ticket reference numbers

4. Incident Details: Specific details of the incident including date, time, location, bus route number, and bus identification number

5. Description of Complaint: Clear and factual account of the incident and the driver's behavior or actions that prompted the complaint

6. Impact Statement: Description of how the incident affected you or others

7. Previous Communication: Details of any previous attempts to resolve the issue

8. Requested Action: Clear statement of what action you expect the company to take

9. Closing: Professional closing statement with expectation of response timeframe