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1. Recipient Details: Full name and address of the transport company/authority, including department and reference numbers if available
2. Subject Line: Clear identification of the letter as a formal complaint, including relevant reference numbers
3. Complainant Information: Your full name, contact details, and any relevant customer/ticket reference numbers
4. Incident Details: Specific details of the incident including date, time, location, bus route number, and bus identification number
5. Description of Complaint: Clear and factual account of the incident and the driver's behavior or actions that prompted the complaint
6. Impact Statement: Description of how the incident affected you or others
7. Previous Communication: Details of any previous attempts to resolve the issue
8. Requested Action: Clear statement of what action you expect the company to take
9. Closing: Professional closing statement with expectation of response timeframe
1. Witness Information: Include if there were witnesses to the incident who are willing to provide statements
2. Safety Concerns: Additional section specifically addressing safety violations if the complaint involves safety issues
3. Medical Information: Include if the incident resulted in any injuries or medical treatment
4. Legal References: Include specific references to relevant laws or regulations if violations occurred
5. Financial Impact: Details of any financial losses incurred due to the incident
1. Photographic Evidence: Photos or videos documenting the incident or its aftermath
2. Ticket/Receipt: Copy of bus ticket, receipt, or other proof of travel
3. Medical Reports: Copies of any medical reports if injuries were sustained
4. Witness Statements: Written statements from witnesses who observed the incident
5. Previous Correspondence: Copies of any previous communications regarding the incident
Public Transportation
Customer Service
Public Safety
Transportation Safety
Public Services
Urban Mobility
Consumer Protection
Administrative Services
Customer Relations
Operations Management
Quality Assurance
Safety and Compliance
Legal Affairs
Risk Management
Public Relations
Customer Experience
Transport Operations
Passenger Services
Customer Service Manager
Transport Operations Manager
Safety Compliance Officer
Quality Assurance Manager
Public Relations Manager
Risk Management Officer
Customer Experience Director
Transportation Supervisor
Legal Compliance Officer
Passenger Services Coordinator
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