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1. Insurance: Required when specific insurance coverage needs to be maintained by either party

2. Data Protection: Required when personal or sensitive data processing is involved in service delivery

3. Anti-Corruption: Required for high-value contracts or when dealing with government entities

4. Security Requirements: Required when services involve access to sensitive facilities or systems

5. Environmental Compliance: Required for services with environmental impact or in regulated industries

6. Change Control: Required for complex services where scope changes are likely

7. Business Continuity: Required for critical services requiring disaster recovery planning

8. Subcontracting: Required when service provider may need to engage subcontractors

9. Staff and Key Personnel: Required when specific individuals are crucial to service delivery

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels: Specific KPIs, performance metrics, and measurement methodology

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Personnel: Key personnel, qualifications, and replacement procedures

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Reports and Documentation: Format and frequency of required reports and documentation

7. Schedule 7 - Contact Details: Key contact persons and escalation matrix

8. Appendix A - Required Forms: Standard forms for service requests, changes, or reports

9. Appendix B - Technical Requirements: Specific technical standards or requirements to be met