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Return Invoice for New Zealand

Return Invoice Template for New Zealand

A Return Invoice is a formal document used in New Zealand business transactions to process and document the return of goods or services and associated refunds. This document complies with New Zealand's GST requirements and consumer protection laws, particularly the Goods and Services Tax Act 1985 and Consumer Guarantees Act 1993. It provides a detailed record of returned items, refund calculations, and GST adjustments, serving as both a legal record and a tax document for accounting purposes. The document ensures transparency in return transactions and maintains compliance with New Zealand's tax reporting obligations.

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What is a Return Invoice?

A Return Invoice is a critical business document used in New Zealand to formalize and document the return of goods or services and process associated refunds. This document is essential when customers exercise their right to return purchases and require a refund, whether under consumer protection laws or company policy. The Return Invoice must comply with New Zealand's GST regulations and include specific information such as the original purchase details, reason for return, refund calculations, and GST adjustments. It serves multiple purposes: providing customers with formal documentation of their return, enabling businesses to maintain accurate financial records, and ensuring compliance with tax obligations. The document is particularly important for GST-registered entities as it helps track GST adjustments and maintains proper tax records.

What sections should be included in a Return Invoice?

1. Invoice Header: Company details, GST number, invoice number, date, and 'Return Invoice' or 'Credit Note' clearly marked

2. Customer Information: Full name, contact details, and customer reference number if applicable

3. Original Invoice Reference: Reference to the original sale invoice number and date

4. Return Details: Description of returned items, quantities, and reason for return

5. Pricing Information: Original price, GST component, and refund amount for each item

6. Total Refund Calculation: Subtotal, GST adjustment, and total refund amount

7. Payment Details: Method of refund and relevant banking or payment information

8. Terms and Conditions: Standard terms applying to the return and refund process

What sections are optional to include in a Return Invoice?

1. Restocking Fee: Include when applicable, stating any fees deducted from refund amount for restocking

2. Inspection Notes: Include when condition assessment of returned items is relevant

3. Return Shipping Details: Include when return shipping costs are being refunded or charged

4. Store Credit Option: Include when offering store credit as an alternative to refund

5. Warranty Information: Include when return is related to warranty claim

What schedules should be included in a Return Invoice?

1. Return Item Details: Detailed list of returned items with individual serial numbers, condition descriptions, and specific return reasons

2. Original Purchase Evidence: Copy or summary of original purchase invoice

3. Photographic Evidence: If required, photographs documenting condition of returned items

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

New Zealand

Publisher

Ƶ

Document Type

Invoice Form

Sector

Sales

Cost

Free to use
Relevant legal definitions




















Clauses















Relevant Industries

Retail

E-commerce

Wholesale

Manufacturing

Consumer Goods

Electronics

Fashion and Apparel

Home and Garden

Professional Services

Distribution

Relevant Teams

Accounts Receivable

Finance

Customer Service

Returns Processing

Operations

Retail Operations

E-commerce Operations

Tax and Compliance

Store Operations

Accounts and Administration

Relevant Roles

Accounts Receivable Manager

Finance Manager

Retail Manager

Customer Service Representative

Returns Processing Specialist

Accounting Clerk

Tax Accountant

Operations Manager

Store Manager

E-commerce Manager

Finance Director

Compliance Officer

Industries





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Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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