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The Complaint Letter For Bad Product is a crucial document used in New Zealand when consumers need to formally address issues with products that don't meet acceptable quality standards or fail to perform as advertised. This document is typically employed after initial informal attempts to resolve the issue have been unsuccessful. It serves as a formal written record of the complaint and often represents a necessary step before escalating to consumer protection authorities or legal proceedings. The letter must comply with New Zealand consumer protection legislation, particularly the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and should clearly outline the product issues, reference relevant consumer rights, and specify the desired resolution. This document is particularly important as it establishes a paper trail and demonstrates the consumer's reasonable attempt to resolve the issue directly with the supplier or manufacturer.

1. Sender and Recipient Details: Full contact information including name, address, and contact details of both the complainant and the company

2. Product Information: Specific details about the product including model number, serial number, date and place of purchase, and price

3. Problem Description: Clear and factual description of the product defect or issue, including when it was discovered and how it affects product use

4. Impact Statement: Explanation of how the faulty product has affected you, including any inconvenience, financial loss, or safety concerns

5. Previous Contact: Summary of any previous attempts to resolve the issue, including dates and names of people contacted

6. Legal Rights Reference: Reference to relevant consumer rights under NZ law, particularly the Consumer Guarantees Act 1993

7. Specific Request: Clear statement of what resolution you are seeking (refund, replacement, repair, etc.)

8. Response Timeline: Specification of when you expect to receive a response