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1. Sender and Recipient Details: Full contact information including name, address, and contact details of both the complainant and the company
2. Product Information: Specific details about the product including model number, serial number, date and place of purchase, and price
3. Problem Description: Clear and factual description of the product defect or issue, including when it was discovered and how it affects product use
4. Impact Statement: Explanation of how the faulty product has affected you, including any inconvenience, financial loss, or safety concerns
5. Previous Contact: Summary of any previous attempts to resolve the issue, including dates and names of people contacted
6. Legal Rights Reference: Reference to relevant consumer rights under NZ law, particularly the Consumer Guarantees Act 1993
7. Specific Request: Clear statement of what resolution you are seeking (refund, replacement, repair, etc.)
8. Response Timeline: Specification of when you expect to receive a response
1. Safety Concerns: Include when the product defect poses potential safety risks or hazards
2. Expert Opinion: Include when you have obtained professional assessment of the product defect
3. Warranty Information: Include when the product is still under warranty or extended guarantee
4. Cost Breakdown: Include when seeking compensation for additional expenses incurred due to the faulty product
5. Legal Action Warning: Include when previous attempts to resolve have failed and legal action is being considered
1. Purchase Documentation: Copies of receipt, invoice, or proof of purchase
2. Product Documentation: Product manual, warranty card, or other relevant product documentation
3. Fault Evidence: Photographs or videos showing the product defect
4. Communication Records: Copies of previous emails, letters, or records of phone conversations regarding the issue
5. Expert Reports: Any technical reports or professional assessments of the product fault
Retail
Manufacturing
Consumer Goods
Electronics
Automotive
Home Appliances
Fashion and Apparel
Food and Beverage
Technology
Furniture
Healthcare Products
Sporting Goods
Construction Materials
Children's Products
Customer Service
Legal
Quality Assurance
Consumer Relations
Product Management
Retail Operations
Compliance
Customer Experience
Dispute Resolution
Consumer Affairs
Consumer Rights Advisor
Customer Service Representative
Quality Assurance Manager
Product Manager
Retail Manager
Consumer Affairs Officer
Legal Compliance Officer
Customer Experience Manager
Operations Manager
Store Manager
Brand Manager
Product Safety Officer
Consumer Protection Specialist
Complaints Handling Officer
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