This Support Contract template is designed for use under Dutch law when establishing a formal support services arrangement between a service provider and client. It is particularly relevant for ongoing service relationships requiring defined service levels, response times, and performance metrics. The document incorporates key provisions from the Dutch Civil Code (Burgerlijk Wetboek) and relevant EU regulations, making it suitable for both domestic Dutch operations and cross-border service arrangements within the EU. The contract structure accommodates various types of support services, from technical and IT support to professional services and maintenance support, with customizable sections for specific service requirements, performance metrics, and compliance obligations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and the client
2. Background: Context of the agreement and brief description of the parties' intention
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of support services to be provided
5. Service Provider Obligations: Key responsibilities and commitments of the support provider
6. Client Obligations: Responsibilities and requirements of the client
7. Service Levels: Definition of service levels, response times, and performance metrics
8. Fees and Payment: Pricing, payment terms, and invoicing procedures
9. Term and Termination: Duration of the agreement and termination provisions
10. Confidentiality: Protection of confidential information exchanged during service provision
11. Liability and Indemnification: Limitation of liability and indemnification obligations
12. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
13. Governing Law and Jurisdiction: Specification of Dutch law application and jurisdiction
14. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Data Protection: Detailed GDPR compliance provisions, required if personal data is processed
2. Intellectual Property Rights: IP provisions, needed if support involves software or proprietary materials
3. Personnel Requirements: Specific requirements for support staff, including qualifications and security clearance
4. Business Continuity: Disaster recovery and business continuity provisions for critical support services
5. Audit Rights: Client's right to audit service provider's performance and compliance
6. Security Requirements: Specific security measures and protocols, important for IT support contracts
7. Change Management: Procedures for managing changes to support services or service levels
8. Transition Services: Provisions for handover at the start or end of the contract
1. Schedule 1 - Service Level Agreement (SLA): Detailed service levels, KPIs, and performance measurement criteria
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms
3. Schedule 3 - Support Procedures: Detailed procedures for requesting and providing support
4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various support issues
5. Schedule 5 - Technical Requirements: Technical specifications and requirements for support services
6. Appendix A - Service Request Form: Standard form for requesting support services
7. Appendix B - Report Templates: Templates for regular service reports and performance monitoring
8. Appendix C - Contact Details: List of key contacts from both parties
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Telecommunications
Software Development
Manufacturing
Healthcare
Professional Services
Financial Services
Retail
Education
Industrial Services
Facilities Management
Engineering Services
Relevant Teams
Legal
Operations
Service Delivery
Customer Support
Technical Support
Procurement
Compliance
Account Management
Service Operations
Risk Management
Contract Administration
Business Development
Relevant Roles
Legal Counsel
Contract Manager
Service Delivery Manager
Operations Director
Support Manager
Account Manager
Procurement Manager
Compliance Officer
Technical Support Manager
Customer Success Manager
Service Operations Manager
Business Development Manager
Risk Manager
IT Manager
Find the exact document you need
Contract For House (Construction)
A Dutch law-governed agreement for residential property construction, outlining contractor and owner obligations, construction specifications, and regulatory compliance requirements.
find out more
Website Agreement Contract
A Dutch law-governed agreement establishing terms and conditions for website usage, ensuring compliance with Dutch and EU regulations.
find out more
Distance Contract
A Dutch law-compliant contract for remote selling transactions, incorporating essential consumer protection provisions and distance selling regulations.
find out more
Client Confidentiality Policy
Dutch law-compliant policy document establishing guidelines and procedures for maintaining client confidentiality, aligned with GDPR and local privacy requirements.
find out more
Labor Agreement
A Dutch-law governed employment contract establishing the terms and conditions of employment between employer and employee.
find out more
Design Agreement
A Dutch law-governed agreement establishing terms and conditions for professional design services, including scope, deliverables, IP rights, and payment terms.
find out more
Client Agreement Form
A Dutch law-governed agreement establishing terms and conditions between service providers and their clients, ensuring legal compliance and mutual protection.
find out more
IT Service Level Agreement
A Dutch law-governed agreement defining IT service delivery parameters, performance standards, and operational requirements between service provider and client.
find out more
Bartender Contract
A Dutch law-compliant employment contract for bartenders, covering essential terms and hospitality industry requirements.
find out more
Reservation Contract
A Dutch law-governed agreement establishing terms and conditions for reserving an item, property, service, or right for future purchase or use.
find out more
Public Service Agreement
A Dutch law-governed agreement for public service delivery between government entities and service providers, complying with Dutch and EU procurement regulations.
find out more
Operation And Maintenance Contract
Dutch law-governed Operation and Maintenance Contract template for establishing maintenance service arrangements and operational responsibilities.
find out more
Framework Contract In Procurement
A Dutch law-governed framework agreement establishing terms and conditions for recurring procurement of goods or services between a contracting authority and supplier(s).
find out more
Facility Letter
A Dutch law-governed document issued by a financial institution setting out the terms and conditions of a credit facility, serving as a binding agreement once accepted.
find out more
Exclusive Buyer Brokerage Agreement
A Dutch law-governed agreement establishing exclusive representation rights between a real estate broker and property buyer, defining services and obligations.
find out more
Enterprise Subscription Agreement
Dutch law-governed agreement for enterprise-level subscription services, covering service delivery, performance standards, and compliance requirements.
find out more
Development Services Agreement
Dutch law-governed agreement establishing terms for development services delivery, including project scope, IP rights, and GDPR compliance.
find out more
Customer Protection Agreement
A Dutch law-governed agreement outlining consumer protection measures and rights in business-to-consumer relationships, ensuring compliance with Dutch and EU regulations.
find out more
Clearing Agreement
Dutch law-governed agreement establishing clearing service terms between a central counterparty and clearing member, incorporating Dutch and EU regulatory requirements.
find out more
Admission Agreement
A Dutch law-governed agreement between an educational institution and prospective student establishing admission and enrollment terms.
find out more
Administrative Contract
A Dutch law administrative agreement between public authorities and other parties, governed by the General Administrative Law Act (Awb) and related administrative regulations.
find out more
Transfer Contract
A Dutch law-governed agreement that formalizes the transfer of assets, rights, or property between parties, ensuring legal compliance and clear transfer terms.
find out more
Shared Services Agreement
Dutch law-governed agreement establishing shared services arrangement between entities, defining service scope, levels, pricing, and governance.
find out more
Installation Agreement
Dutch law-governed agreement setting terms and conditions for equipment or system installation projects, including technical specifications, responsibilities, and warranties.
find out more
Payment Settlement Agreement
A Dutch law-governed agreement establishing terms and conditions for settling financial obligations between parties, including payment schedule and mutual obligations.
find out more
Dispatcher Agreement
A Dutch law-governed agreement establishing terms and conditions for dispatch services, including operational procedures and regulatory compliance requirements.
find out more
Staffing Agreement
Dutch law-governed agreement for temporary staffing services between staffing agencies and client companies, ensuring compliance with Dutch employment legislation.
find out more
Personal Services Contract
A Dutch law-governed Personal Services Contract for engaging independent contractors, ensuring compliance with Dutch employment and tax regulations.
find out more
Staff Contract
A Dutch law-governed employment agreement establishing terms and conditions between employer and employee in the Netherlands.
find out more
Volunteer Agreement
A Dutch law-governed agreement establishing the relationship between an organization and a volunteer, outlining mutual rights and responsibilities.
find out more
Data Processing Agreement
A Dutch law-governed agreement establishing terms for personal data processing under GDPR, defining controller-processor obligations and compliance requirements.
find out more
Graphic Design Contract
A Dutch law-governed agreement establishing terms between graphic designers and clients, covering project scope, deliverables, and intellectual property rights.
find out more
Guarantee Contract
A Dutch law-governed contract where a guarantor agrees to fulfill another party's obligations to a creditor, subject to the Dutch Civil Code requirements.
find out more
Company Contract Agreement
A Dutch law-governed agreement establishing formal business relationships between companies, setting out terms and conditions for commercial cooperation.
find out more
Web Design Contract
A Dutch law-governed agreement between a web designer and client establishing terms for website design services and deliverables.
find out more
House Rental Lease
Dutch residential lease agreement establishing terms and conditions for property rental under Netherlands law.
find out more
House Rental Form
Dutch residential rental agreement template compliant with Netherlands housing law, establishing terms between landlord and tenant.
find out more
Equipment Rental Form
A Dutch law-governed agreement establishing terms and conditions for equipment rental between lessor and lessee, including rental terms, maintenance responsibilities, and liability provisions.
find out more
Design Services Agreement
A Dutch law-governed agreement setting out terms for professional design services, including scope, deliverables, IP rights, and payment terms.
find out more
Transport Agreement
Dutch law-governed agreement setting out terms and conditions for transport services, ensuring compliance with national and EU transport regulations.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)