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1. Data Protection: Detailed GDPR compliance provisions, required if personal data is processed

2. Intellectual Property Rights: IP provisions, needed if support involves software or proprietary materials

3. Personnel Requirements: Specific requirements for support staff, including qualifications and security clearance

4. Business Continuity: Disaster recovery and business continuity provisions for critical support services

5. Audit Rights: Client's right to audit service provider's performance and compliance

6. Security Requirements: Specific security measures and protocols, important for IT support contracts

7. Change Management: Procedures for managing changes to support services or service levels

8. Transition Services: Provisions for handover at the start or end of the contract

1. Schedule 1 - Service Level Agreement (SLA): Detailed service levels, KPIs, and performance measurement criteria

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

3. Schedule 3 - Support Procedures: Detailed procedures for requesting and providing support

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various support issues

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for support services

6. Appendix A - Service Request Form: Standard form for requesting support services

7. Appendix B - Report Templates: Templates for regular service reports and performance monitoring

8. Appendix C - Contact Details: List of key contacts from both parties