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Master Vendor Agreement
"I need a Master Vendor Agreement for a Dutch IT services company that will be providing cloud storage and data processing services to multiple European clients, with specific emphasis on GDPR compliance and data security requirements, to be implemented by March 2025."
1. Parties: Identification of the contracting parties, including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Agreement: Overview of the vendor relationship and services/products covered
5. Appointment and Term: Formal appointment of vendor and duration of the agreement, including renewal terms
6. Ordering Process: Procedures for placing and accepting orders under the agreement
7. Pricing and Payment: Payment terms, invoicing procedures, and price adjustment mechanisms
8. Service Levels: Performance standards and measurement criteria
9. Vendor Obligations: Key responsibilities and commitments of the vendor
10. Customer Obligations: Key responsibilities and commitments of the customer
11. Quality Assurance: Quality standards and monitoring procedures
12. Intellectual Property Rights: Ownership and usage rights of IP created or used under the agreement
13. Confidentiality: Protection and handling of confidential information
14. Data Protection: GDPR compliance and data handling requirements
15. Liability and Indemnities: Allocation of risks and liability caps
16. Insurance: Required insurance coverage and limits
17. Force Majeure: Handling of events beyond parties' reasonable control
18. Termination: Grounds for termination and termination procedures
19. Exit and Migration: Procedures for contract end and transition of services
20. Governing Law and Jurisdiction: Application of Dutch law and jurisdiction for disputes
21. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Compliance with Laws: Specific section on regulatory compliance, recommended for heavily regulated industries
2. Environmental Requirements: Include when environmental standards or sustainability requirements are important
3. Security Requirements: Detailed security obligations, essential for IT or sensitive data handling services
4. Business Continuity: Disaster recovery and business continuity requirements, important for critical services
5. Anti-Bribery and Corruption: Specific compliance requirements for international business or public sector contracts
6. Staff and Key Personnel: Requirements for vendor personnel, important when specific expertise or clearance is required
7. Subcontracting: Rules for engaging subcontractors, important when subcontracting needs to be controlled
8. Innovation and Continuous Improvement: Requirements for service enhancement, useful for long-term strategic relationships
9. Marketing and Publicity: Rules about public announcements and use of party names, important for brand-sensitive customers
1. Schedule 1 - Services Description: Detailed description of services/products to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methodology
3. Schedule 3 - Pricing and Commercial Terms: Detailed pricing structure, rates, and commercial terms
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5 - Technical Requirements: Technical specifications and standards
6. Schedule 6 - Operational Procedures: Day-to-day operational procedures and contacts
7. Schedule 7 - Form of Order: Template for individual orders under the agreement
8. Schedule 8 - Change Control Procedure: Process for managing changes to services or agreement terms
9. Schedule 9 - Exit Plan: Detailed procedures for contract termination and service transition
10. Appendix A - Key Contacts: List of key personnel and contact details for both parties
Authors
Information Technology
Manufacturing
Professional Services
Retail
Financial Services
Healthcare
Telecommunications
Energy
Construction
Transportation and Logistics
Consumer Goods
Industrial Products
Media and Entertainment
Pharmaceuticals
Automotive
Legal
Procurement
Finance
Risk and Compliance
Operations
Supply Chain
Vendor Management
Commercial
Information Security
Data Protection
Chief Procurement Officer
Procurement Director
Vendor Management Lead
Commercial Director
Legal Counsel
Contract Manager
Supply Chain Manager
Category Manager
Sourcing Manager
Chief Legal Officer
Risk Manager
Operations Director
Finance Director
Chief Financial Officer
Compliance Officer
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