Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of the service provider and client, including their registered addresses and company details
2. Background: Context of the agreement and brief description of the engineering services to be provided
3. Definitions: Definitions of technical terms, key concepts, and abbreviations used throughout the agreement
4. Scope of Services: Detailed description of the engineering services to be provided, including specific deliverables
5. Service Level Requirements: Specific performance metrics, quality standards, and response times for the engineering services
6. Performance Monitoring: Methods and procedures for monitoring and measuring service performance
7. Provider Responsibilities: Detailed obligations of the engineering service provider, including professional standards and compliance requirements
8. Client Responsibilities: Client's obligations, including access provisions, information sharing, and cooperation requirements
9. Personnel Requirements: Qualifications, certifications, and experience requirements for key personnel
10. Quality Assurance: Quality control procedures and standards to be maintained
11. Reporting and Communication: Regular reporting requirements, meetings, and communication protocols
12. Fees and Payment Terms: Service fees, payment schedule, and related financial terms
13. Term and Termination: Duration of the agreement and conditions for termination
14. Dispute Resolution: Procedures for handling disputes and escalation processes
15. General Provisions: Standard legal provisions including governing law, notices, and amendments
1. Environmental Compliance: Required when engineering services have environmental implications or require specific environmental compliance measures
2. Health and Safety: Detailed health and safety requirements, necessary for high-risk engineering projects
3. Intellectual Property Rights: Required when the services involve creation of designs, software, or other intellectual property
4. Emergency Response: Necessary for critical engineering services requiring 24/7 support or emergency response protocols
5. Security Requirements: Added when dealing with sensitive installations or secure facilities
6. Training and Knowledge Transfer: Important when client staff need to be trained on systems or processes
7. Transition Services: Required when complex handover procedures are needed at the start or end of the service
8. Force Majeure: Detailed provisions for handling unforeseen circumstances, particularly relevant for critical engineering services
1. Schedule 1 - Service Specifications: Detailed technical specifications of the engineering services
2. Schedule 2 - Key Performance Indicators: Specific metrics and targets for measuring service performance
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms
4. Schedule 4 - Service Level Metrics: Detailed performance standards and measurement criteria
5. Schedule 5 - Required Personnel: List of key personnel, their roles, and qualifications
6. Schedule 6 - Equipment and Tools: List of required equipment, tools, and software for service delivery
7. Appendix A - Reporting Templates: Standard templates for various required reports
8. Appendix B - Emergency Contact List: List of key contacts and escalation procedures
9. Appendix C - Compliance Certificates: Copies of relevant certifications and compliance documents
Oil and Gas
Construction
Manufacturing
Mining
Infrastructure Development
Power Generation
Telecommunications
Environmental Engineering
Chemical Processing
Transportation
Engineering
Operations
Legal
Procurement
Quality Assurance
Risk Management
Compliance
Technical Services
Project Management
Contract Administration
Engineering Director
Project Manager
Technical Director
Quality Assurance Manager
Contracts Manager
Chief Technical Officer
Operations Manager
Procurement Manager
Compliance Officer
Risk Manager
Legal Counsel
Chief Engineering Officer
Service Delivery Manager
Head of Engineering
Technical Services Manager
Find the exact document you need
SLA Enterprise
Nigerian-law compliant Enterprise Service Level Agreement template for establishing comprehensive service delivery frameworks and performance metrics between service providers and enterprise customers.
Maintenance SLA
Nigerian-compliant Maintenance Service Level Agreement template defining service standards, obligations, and performance metrics for maintenance services.
Internal SLA Between Departments
Nigerian-compliant Internal Service Level Agreement template for formalizing service arrangements between departments within an organization.
Api Service Level Agreement
A Nigerian law-governed agreement defining terms, conditions, and service levels for API services, incorporating local data protection and telecommunications regulations.
Call Center SLA
A service level agreement for call center operations in Nigeria, defining performance metrics and compliance requirements under Nigerian law.
Helpdesk SLA
Nigerian law-compliant Helpdesk Service Level Agreement template defining support services terms, performance metrics, and data protection requirements.
Incident Response SLA
A Nigerian-law governed Service Level Agreement defining incident response services and compliance requirements for cybersecurity incident management.
SLA Ticket Management
A Nigerian-law governed Service Level Agreement establishing performance metrics and standards for ticket management services, ensuring compliance with local regulations.
SLA Uptime
A Nigerian law-governed agreement defining service uptime commitments, measurement methods, and remedies between service providers and customers.
Response SLA
A Nigerian-law governed agreement defining service response time commitments, metrics, and accountability framework between service providers and clients.
SLA Training
Nigerian-compliant Service Level Agreement template for professional training services, establishing performance standards and delivery requirements.
SLA Product Management
Nigerian-compliant Service Level Agreement template for product management services, establishing performance metrics and operational requirements under Nigerian law.
SLA In System Design
A Nigerian-law governed Service Level Agreement specifying terms, metrics, and obligations for system design services and technical implementation.
SLA Asset Management
A Nigerian law-governed Service Level Agreement for Asset Management services, defining service standards and operational requirements between asset managers and clients.
Service Level Agreement Graphic Design
Nigerian-compliant Service Level Agreement template for graphic design services, establishing service standards and deliverables while protecting both parties' interests.
Performance SLA
A Nigerian law-governed Performance SLA defining service standards, metrics, and remedies for service delivery management.
Latency SLA
A Nigerian law-governed Service Level Agreement establishing latency requirements, measurements, and remedies for network and service performance.
Finance SLA
A Nigerian law-governed service level agreement for financial services operations, establishing performance metrics and compliance requirements under Central Bank of Nigeria regulations.
Email SLA
A Nigerian law-governed Service Level Agreement for email services, defining performance standards and compliance requirements.
Downtime SLA
A Nigerian law-governed Service Level Agreement that defines and manages system downtime, service availability standards, and related compensation mechanisms.
Monthly SLA
A Nigerian-law governed Monthly Service Level Agreement defining service standards, performance metrics, and compliance requirements for recurring monthly services.
Logistics SLA
A logistics service level agreement governed by Nigerian law that defines performance standards and operational requirements for logistics services.
Delivery SLA
A Nigerian law-governed agreement establishing performance standards and obligations for delivery services, including metrics, remedies, and compliance requirements.
Data Slas
A Nigerian law-governed agreement defining service levels and compliance requirements for data processing services, aligned with NDPR requirements.
Availability SLA
A Nigerian law-governed agreement establishing service availability commitments, measurements, and remedies between service providers and customers.
SLA For Support Tickets
A Nigerian-compliant Service Level Agreement governing support ticket services, defining performance metrics and service standards while adhering to local regulations.
Software As A Service Service Level Agreement
Nigerian-law governed Service Level Agreement for SaaS solutions, defining service standards and performance metrics while ensuring compliance with local regulations.
SLA Outsourcing Services
Nigerian law-governed Service Level Agreement for outsourcing services, defining performance metrics and operational requirements.
SLA For Development Projects
Nigerian-law compliant Service Level Agreement template for development projects, establishing service delivery frameworks and performance metrics.
Service Level Agreement For Consultants
A Nigerian law-governed agreement defining service levels and performance standards between clients and consultants, including key deliverables and obligations.
Service Level Agreement Cyber Security
A Nigerian law-compliant Service Level Agreement for cybersecurity services, defining performance metrics and security standards.
Global SLA
Global Service Level Agreement template governed by Nigerian law, establishing service delivery standards and performance metrics for international service providers.
Standard Uptime SLA
A Nigerian-law governed Service Level Agreement template establishing service availability commitments and remedies for service failures.
SLA Vendor
A vendor Service Level Agreement template for Nigerian jurisdiction, defining service standards, performance metrics, and accountability measures between service providers and clients.
SLA In Engineering
A Nigerian-law governed agreement establishing performance metrics and standards for professional engineering services delivery, regulated under COREN guidelines.
Marketing Service Level Agreement
A Nigerian law-governed agreement defining marketing service standards, deliverables, and performance metrics between service provider and client.
Interdepartmental SLA
Nigerian-compliant Interdepartmental Service Level Agreement template for formalizing service arrangements between departments within an organization.
Service Desk SLA
A Nigerian law-governed Service Level Agreement defining IT service desk support requirements, performance standards, and operational procedures.
Recruiting SLA
A Nigerian-law governed agreement setting service levels and terms between a recruitment agency and client company for recruitment services.
SLA In Telecom
Nigerian telecommunications Service Level Agreement template establishing service standards and operational requirements, compliant with NCC regulations.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it