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The Complaint Letter To Courier Company For Late Delivery is an essential business document used when courier services fail to meet their delivery obligations in Nigeria. This document type is particularly relevant in the current e-commerce-driven business environment where timely deliveries are crucial for business operations. It should be used when a courier company has failed to deliver packages within the promised timeframe, causing inconvenience or financial loss. The letter serves as an official record of the complaint and often forms the first step in seeking resolution under Nigerian consumer protection laws. It needs to reference specific details about the delivery, including tracking numbers, dates, and the nature of the delay, while citing relevant sections of Nigerian postal and consumer protection regulations. This document type is designed to facilitate resolution while preserving the option for escalation to regulatory bodies such as NIPOST or the FCCPC if necessary.

1. Sender's Details: Full name, address, contact information, and customer/tracking reference numbers

2. Recipient's Details: Courier company's name, address, and relevant department (e.g., Customer Service Department)

3. Subject Line: Clear indication that this is a complaint regarding late delivery, including relevant tracking/order numbers

4. Introduction: Brief statement identifying yourself as a customer and the purpose of the letter

5. Order Details: Specific information about the shipment including dates, tracking number, and promised delivery timeline

6. Description of Issue: Detailed explanation of the late delivery problem and its impact

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Requested Resolution: Clear statement of what remedy you are seeking (compensation, refund, etc.)

9. Closing: Professional closing statement with expectation for response and timeline