The User Level Agreement serves as a crucial legal framework for digital service providers operating in Malaysia, establishing the relationship between service providers and end users. This document is essential when offering software, platforms, or digital services to Malaysian users, whether for consumer or business applications. It must comply with Malaysian legislation, particularly the Electronic Commerce Act 2006, Personal Data Protection Act 2010, and Consumer Protection Act 1999. The agreement typically covers service access rights, user obligations, data protection, privacy requirements, intellectual property rights, and dispute resolution mechanisms. It's designed to protect both service providers and users while ensuring compliance with Malaysian digital transaction laws and regulations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and user, including full legal names and contact details
2. Background: Context of the agreement and brief description of the service being provided
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Service Description: Detailed description of the services provided and access rights granted to the user
5. User Obligations: User responsibilities, acceptable use policies, and account management requirements
6. Data Protection and Privacy: Terms regarding collection, processing, and protection of user data in compliance with PDPA 2010
7. Intellectual Property Rights: Rights and restrictions regarding service-related IP and user-generated content
8. Technical Requirements: Minimum technical specifications and requirements for service access
9. Security Requirements: Security protocols, password policies, and user authentication requirements
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Liability and Indemnification: Limitations of liability and user indemnification obligations
12. Dispute Resolution: Procedures for handling disputes, including jurisdiction and governing law
13. General Provisions: Standard boilerplate clauses including entire agreement, severability, and force majeure
1. Payment Terms: Include when service involves fees or payments - details pricing, payment methods, and billing cycles
2. Service Level Commitments: Include when offering specific service levels or uptime guarantees
3. Third-Party Integrations: Include when service interfaces with third-party services or platforms
4. Content Policy: Include when users can create, upload, or share content
5. API Usage Terms: Include when providing API access as part of the service
6. Compliance Requirements: Include when service is subject to specific regulatory requirements (e.g., financial services, healthcare)
7. Device-Specific Terms: Include when service requires specific device usage or installation
1. Schedule 1 - Service Specifications: Detailed technical specifications and features of the service
2. Schedule 2 - Acceptable Use Policy: Detailed guidelines for acceptable use of the service
3. Schedule 3 - Privacy Policy: Detailed privacy policy and data handling procedures
4. Schedule 4 - Security Standards: Detailed security requirements and protocols
5. Appendix A - Fee Schedule: Detailed pricing information and payment terms (if applicable)
6. Appendix B - Service Level Metrics: Detailed service level commitments and measurements (if applicable)
7. Appendix C - Technical Requirements: Detailed technical requirements and compatibility specifications
Authors
Relevant legal definitions
Clauses
Relevant Industries
Technology
E-commerce
Financial Services
Healthcare
Education
Telecommunications
Professional Services
Media and Entertainment
Retail
Manufacturing
Cloud Services
Software Development
Digital Services
Consumer Services
Relevant Teams
Legal
Compliance
Information Technology
Product Development
Risk Management
Data Protection
Information Security
Customer Success
Operations
Business Development
Contract Administration
Relevant Roles
Legal Counsel
Privacy Officer
Compliance Manager
IT Director
Software Development Manager
Product Manager
Risk Manager
Data Protection Officer
Chief Technology Officer
Chief Information Officer
Operations Manager
Customer Success Manager
Business Development Manager
Contract Administrator
Information Security Manager
Find the exact document you need
Incident Resolution Time SLA
A Malaysian law-governed agreement defining incident resolution time commitments and service level requirements between service providers and their clients.
find out more
Ecommerce SLA
Malaysian-law governed Service Level Agreement for e-commerce operations, defining performance metrics and service standards under Malaysian regulations.
find out more
SLA Type
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and delivery commitments between service provider and recipient.
find out more
SLA Telecom
A Malaysian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and regulatory compliance requirements for telecommunications services.
find out more
SLA Site
A Malaysian-law governed Site Service Level Agreement defining service standards and performance metrics for site-specific services.
find out more
SLA For Problem Management
A Malaysian law-governed Service Level Agreement defining problem management processes, response times, and resolution targets for IT services.
find out more
Managed Services Service Level Agreement
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for managed services arrangements.
find out more
Defect Resolution SLA
A Malaysian law-governed Service Level Agreement specifying defect resolution requirements, timelines, and remediation procedures for technical systems.
find out more
Average SLA
A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
SLA Delivery Time
A Malaysian law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for logistics services.
find out more
SLA Enterprise
Malaysian-compliant enterprise Service Level Agreement template establishing service commitments and performance metrics between service providers and enterprise customers.
find out more
Maintenance SLA
A Malaysian law-governed agreement setting out terms and performance standards for maintenance services, including service levels, responsibilities, and remedies.
find out more
Tier 3 SLA
Malaysian-law governed Tier 3 SLA defining expert-level technical support services and performance standards for mission-critical systems.
find out more
SLA Uptime
A Malaysian law-governed Service Level Agreement defining uptime commitments, measurement methods, and compensation mechanisms for service interruptions.
find out more
Task SLA
A Malaysian-law governed agreement defining performance metrics and service standards for specific operational tasks, including measurement criteria and compliance requirements.
find out more
SLA Storage
A Malaysian-law governed Service Level Agreement for storage services, defining performance metrics and obligations between storage providers and clients.
find out more
SLA Server Uptime
A Malaysian law-governed Service Level Agreement defining server uptime commitments, performance metrics, and compensation mechanisms for service disruptions.
find out more
SLA Level 1
Malaysian law-compliant Service Level Agreement template establishing basic service delivery commitments and performance metrics between provider and customer.
find out more
SLA In System Design
A Malaysian-law governed Service Level Agreement defining performance metrics and standards for system design services, ensuring compliance with local digital service regulations.
find out more
SLA 99.999 Downtime
A Malaysian law-governed Service Level Agreement (SLA) ensuring 99.999% service availability with strict uptime requirements and compliance measures.
find out more
SLA 8x5
A Malaysian law-governed Service Level Agreement for 8x5 business hours support, defining service standards and performance metrics.
find out more
ShIPping SLA
Malaysian law-compliant Service Level Agreement template for shipping services, defining performance standards and operational requirements for maritime transportation.
find out more
Service Level Agreement In Crm
A Malaysian law-governed agreement defining service levels and performance standards for CRM system services, including compliance with local data protection regulations.
find out more
Service Level Agreement Graphic Design
Malaysian-law governed Service Level Agreement for graphic design services, outlining service standards, deliverables, and performance metrics.
find out more
Security Level Agreement
A Malaysian law-governed agreement establishing security standards and compliance requirements between parties, including data protection and cybersecurity measures.
find out more
Quality SLA
A Malaysian law-governed Quality Service Level Agreement defining service standards, metrics, and compliance requirements between service provider and recipient.
find out more
Performance SLA
A Malaysian-law governed agreement defining service performance standards, metrics, and compliance requirements between service providers and recipients.
find out more
Office SLA
A Malaysian-law governed Service Level Agreement defining performance standards and operational requirements for office services delivery.
find out more
Latency SLA
A Malaysian law-governed Service Level Agreement specifying latency commitments, measurement methods, and remedies for digital service performance.
find out more
Finance SLA
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for financial services delivery, aligned with local financial regulations.
find out more
Email SLA
A Malaysian-compliant Service Level Agreement defining performance standards and obligations for email services, governed by Malaysian law.
find out more
Downtime SLA
A Malaysian law-governed Service Level Agreement defining system availability commitments, downtime limits, and remedies for service disruptions.
find out more
Development SLA
A Malaysian-law governed agreement setting performance standards and deliverables for software development services, combining SLA metrics with development requirements.
find out more
Demo SLA
A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between service provider and customer.
find out more
Monthly SLA
Malaysian-compliant monthly Service Level Agreement template establishing service standards and performance metrics between providers and clients.
find out more
Manage SLA
A Malaysian-compliant contract for managing service level agreements, including performance metrics and reporting requirements under Malaysian law.
find out more
Delivery SLA
A Malaysian law-governed agreement setting delivery service levels between logistics providers and customers, including performance metrics and quality standards.
find out more
Data Slas
A Malaysian law-governed agreement defining service levels and requirements for data-related services, ensuring compliance with local data protection regulations.
find out more
Daily SLA
A Malaysian-law governed agreement establishing daily service performance standards, metrics, and compliance requirements between service providers and recipients.
find out more
Cloud Storage SLA
A Malaysian-compliant Service Level Agreement for cloud storage services, defining performance metrics and data protection standards.
find out more
Bandwidth SLA
A Malaysian-compliant Service Level Agreement defining guaranteed bandwidth service levels, performance metrics, and remedies between service providers and customers.
find out more
Availability SLA
Malaysian-law governed Availability SLA defining service uptime commitments, measurements, and remedies between service provider and customer.
find out more
SLA For Software Development
A Malaysian law-governed SLA defining terms, conditions, and service levels for custom software development services.
find out more
IT Service Level Agreement
A Malaysian-law governed agreement defining IT service delivery terms, performance standards, and compliance requirements between provider and customer.
find out more
Service Level Agreement Between Two Companies
A Malaysian law-governed Service Level Agreement defining service standards and obligations between two companies, with specific performance metrics and compliance requirements.
find out more
Vulnerability SLA
A Malaysian law-governed SLA defining terms and metrics for vulnerability management services, aligned with local cybersecurity regulations.
find out more
Software As A Service Service Level Agreement
Malaysian-law governed agreement defining service levels and performance commitments for Software as a Service provision, including support and data protection requirements.
find out more
SLA For Development Projects
Malaysian-compliant Service Level Agreement template for development projects, establishing performance metrics and delivery standards under Malaysian law.
find out more
MSP Service Level Agreement
A Malaysian-law governed service level agreement between an MSP and client organization defining IT service delivery terms, performance metrics, and compliance requirements.
find out more
Firewall SLA
Malaysian-compliant service level agreement for firewall security services, defining performance standards and operational requirements under Malaysian law.
find out more
Enterprise SLA
A Malaysian law-governed enterprise service level agreement defining performance metrics and service standards for corporate service arrangements.
find out more
Dynamic SLA
A Malaysian law-governed Dynamic Service Level Agreement for managing evolving service performance standards and metrics between parties.
find out more
Standard Uptime SLA
Malaysian-law compliant Service Level Agreement template for establishing and managing service uptime commitments and performance standards.
find out more
SLA Vendor
A Malaysian law-governed Service Level Agreement defining performance standards and obligations between a vendor and client, with specific service metrics and compliance requirements.
find out more
SLA In Engineering
Malaysian-compliant engineering services SLA template incorporating local engineering standards and regulatory requirements.
find out more
SLA Agreement
A Malaysian law-governed Service Level Agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Service Level Agreement Pricing
A Malaysian-law governed agreement establishing service level commitments and pricing structures for professional service delivery arrangements.
find out more
Marketing Service Level Agreement
Malaysian-compliant marketing service level agreement template establishing performance metrics and service standards for marketing services delivery.
find out more
Interdepartmental SLA
A Malaysian-law governed internal agreement defining service standards and responsibilities between departments within an organization.
find out more
High Availability SLA
Malaysian-compliant High Availability Service Level Agreement template for mission-critical systems and services, incorporating local legal requirements and performance standards.
find out more
It Department SLA
A Malaysian-compliant Service Level Agreement defining IT Department service delivery standards and performance metrics for internal business units.
find out more
Contact Center SLA
A Malaysian-law governed Service Level Agreement specifying terms, conditions, and performance metrics for contact center operations.
find out more
SLA Service License Agreement
A Malaysian-law governed agreement defining service levels, performance standards, and obligations between service provider and customer.
find out more
HR SLA
A service level agreement for HR services delivery in Malaysia, defining performance standards and compliance requirements under Malaysian employment law.
find out more
Recruiting SLA
A Malaysian-law governed agreement setting out terms and performance metrics between a recruitment agency and client company for recruitment services.
find out more
SLA For Cleaning Services
A Malaysian-law governed Service Level Agreement defining terms, standards, and requirements for professional cleaning services.
find out more
Production SLA
Malaysian-law governed Production SLA defining performance metrics and quality standards for manufacturing and industrial operations.
find out more
Current SLA
A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and delivery requirements between service providers and recipients.
find out more
Insurance SLA
A Malaysian law-governed Service Level Agreement establishing performance standards and operational requirements for insurance services, compliant with local regulatory framework.
find out more
Resolution SLA
A Malaysian-law governed agreement defining service issue resolution commitments, timeframes, and procedures between service providers and recipients.
find out more
System Availability SLA
A Malaysian law-governed Service Level Agreement defining system availability commitments, metrics, and remedies for critical technology services.
find out more
SLA Data Analytics
Malaysian-compliant Service Level Agreement for Data Analytics services, incorporating local data protection requirements and service delivery standards.
find out more
Simple Service Level Agreement
A Malaysian law-governed agreement defining service standards, performance metrics, and obligations between service provider and recipient.
find out more
Service Availability SLA
A Malaysian law-governed agreement defining service availability commitments, performance metrics, and remedies between service providers and customers.
find out more
Customer Service Level Agreement
A Malaysian-law governed agreement defining service delivery standards, metrics, and obligations between service provider and customer.
find out more
SLA For Incident
Malaysian-law governed Service Level Agreement specifying incident management services, response times, and performance metrics.
find out more
Delivery Service Level Agreement
A Malaysian law-governed agreement establishing service levels and operational standards between delivery service providers and their clients.
find out more
Application Support SLA
A Malaysian-law governed Service Level Agreement for application support services, defining service levels, responsibilities, and performance metrics.
find out more
Service Level Agreement In Bpo
A Malaysian law-governed agreement defining terms, conditions, and performance metrics for business process outsourcing services between a service provider and client.
find out more
Service Level Agreement Between Departments
A Malaysian law-compliant internal service level agreement template for establishing service delivery standards and accountability between departments within an organization.
find out more
SLA Supplier
Malaysian-law compliant Service Level Agreement template for supplier relationships, defining service standards and performance metrics.
find out more
SLA For Tickets
A Malaysian-compliant Service Level Agreement defining performance metrics and obligations for ticket management and support services.
find out more
SLA Distribution
Malaysian law-governed service level agreement for distribution services, establishing performance metrics and quality standards for distribution relationships.
find out more
User Level Agreement
A Malaysian-law governed agreement defining terms and conditions for software or digital service usage, incorporating local electronic commerce and data protection requirements.
find out more
Application SLA
A Malaysian law-governed Service Level Agreement defining performance metrics and service standards for application services.
find out more
SLA Digital Marketing
A Malaysian law-governed Service Level Agreement outlining terms, metrics, and standards for digital marketing services delivery.
find out more
Internet SLA
A Malaysian-law governed agreement defining internet service levels, performance guarantees, and support standards for internet service provision in Malaysia.
find out more
Help Desk Service Level Agreement
A Malaysian law-governed agreement establishing terms and performance metrics for help desk support services, including service levels and operational procedures.
find out more
SLA In Supply Chain
A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for supply chain services.
find out more
SLA Banking
Malaysian banking Service Level Agreement template compliant with Bank Negara Malaysia regulations, defining service standards and operational requirements for financial institutions.
find out more
Government Service Level Agreement
A Malaysian government contract defining service delivery standards, performance metrics, and compliance requirements between a government agency and service provider.
find out more
SLA Agency
Malaysian-law governed SLA Agency agreement defining service levels and performance standards between a principal and agent.
find out more
Service Level Agreement Website
A Malaysian-law governed agreement defining service levels and obligations for website hosting and maintenance services.
find out more
Service Level Agreement Uptime
Malaysian law-compliant Service Level Agreement template focusing on system uptime commitments and availability management.
find out more
Guaranteed Uptime SLA
A Malaysian law-governed service level agreement establishing guaranteed uptime commitments with specific performance metrics and compensation mechanisms for service interruptions.
find out more
Customer Based Service Level Agreement
A Malaysian law-governed agreement defining service standards, performance metrics, and obligations between service provider and customer.
find out more
Minimum Service Level Agreement
A Malaysian law-governed agreement establishing minimum service levels, performance metrics, and compliance requirements between service providers and recipients.
find out more
Social Media SLA
A Malaysian-compliant Service Level Agreement for social media management services, establishing performance metrics and quality standards while adhering to local regulations.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)