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Terms Of Service Form

Terms Of Service Form Template for Malaysia

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Key Requirements PROMPT example:

Terms Of Service Form

"I need a Terms of Service Form for my new e-commerce platform launching in March 2025, which will operate in Malaysia and handle user data and online payments; the document must include strong data protection clauses and payment processing terms."

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Document background
The Terms of Service Form is essential for businesses operating in Malaysia that provide services to users, whether digitally or traditionally. This document becomes necessary when establishing a formal service relationship with customers and must comply with Malaysian legislation, particularly regarding electronic transactions, data protection, and consumer rights. The Terms of Service Form should be implemented before service provision begins and typically includes comprehensive details about service delivery, user obligations, payment terms, data handling, and dispute resolution procedures. It serves as a primary agreement protecting both the service provider's interests and user rights while ensuring compliance with Malaysian legal requirements, including the Electronic Commerce Act 2006 and Personal Data Protection Act 2010.
Suggested Sections

1. Parties: Identifies the service provider and defines the user/customer

2. Background: Brief context about the services offered and purpose of the terms

3. Definitions: Defines key terms used throughout the document

4. Service Description: Detailed description of services provided

5. User Obligations: User responsibilities and acceptable use policies

6. Registration and Account: Requirements and processes for account creation and maintenance

7. Payment Terms: Pricing, payment methods, billing cycles, and refund policies

8. Personal Data Protection: Data collection, usage, storage and protection policies in compliance with PDPA 2010

9. Intellectual Property Rights: IP ownership, licenses, and usage restrictions

10. Limitation of Liability: Scope and limits of service provider's liability

11. Termination: Conditions and processes for service termination by either party

12. Governing Law: Specification of Malaysian law as governing law and jurisdiction

13. Amendments: Process for updating or modifying terms of service

Optional Sections

1. Age Restrictions: Required if service has age limitations or is not suitable for minors

2. Content Policy: Required if users can create, upload, or share content

3. Third-Party Services: Include if the service integrates with or relies on third-party providers

4. API Usage Terms: Required if providing API access to developers

5. Marketplace Rules: Include if platform allows user-to-user transactions

6. Subscription Terms: Required for subscription-based services

7. Geographic Restrictions: Include if service availability varies by location

8. Service Level Agreement: Include for enterprise or premium services with specific performance guarantees

Suggested Schedules

1. Schedule 1: Fee Schedule: Detailed breakdown of all fees, charges, and payment structures

2. Schedule 2: Service Level Metrics: Specific performance metrics and service standards

3. Schedule 3: Acceptable Use Policy: Detailed rules and guidelines for service usage

4. Appendix A: Data Processing Agreement: Detailed terms for personal data handling and processing

5. Appendix B: Privacy Policy: Comprehensive privacy policy referenced in main terms

6. Appendix C: Cookie Policy: Details about the use of cookies and similar technologies

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions































Clauses




























Relevant Industries

E-commerce

Software and Technology

Digital Services

Professional Services

Online Platforms

Financial Services

Healthcare Technology

Education Technology

Retail

Telecommunications

Cloud Services

Mobile Applications

Consulting Services

Information Technology

Digital Content

Relevant Teams

Legal

Compliance

Business Development

Product Development

Operations

Customer Service

Risk Management

Information Technology

Privacy and Data Protection

Corporate Affairs

Business Operations

Customer Experience

Technical Support

Relevant Roles

Legal Counsel

Compliance Officer

Business Development Manager

Product Manager

Operations Director

Customer Service Manager

Risk Manager

Digital Services Manager

Platform Manager

Chief Technology Officer

Chief Legal Officer

Business Operations Manager

Contract Administrator

Privacy Officer

Company Secretary

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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