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1. Parties: Identification of the service provider and distributor, including full legal names, registration numbers, and registered addresses
2. Background: Context of the distribution relationship and purpose of the agreement
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Appointment and Territory: Terms of distributor appointment and defined geographical territory
5. Service Level Requirements: Core service levels, performance metrics, and measurement criteria
6. Distribution Rights and Obligations: Specific rights granted and obligations imposed on the distributor
7. Service Provider Obligations: Responsibilities and commitments of the service provider
8. Quality Standards: Required quality standards and compliance requirements
9. Performance Monitoring: Methods and frequency of performance measurement and reporting
10. Fees and Payment Terms: Pricing structure, payment terms, and invoicing procedures
11. Intellectual Property Rights: Protection and usage rights of trademarks, patents, and other IP
12. Confidentiality: Protection of confidential information and trade secrets
13. Term and Termination: Duration of agreement and termination provisions
14. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction
15. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Marketing and Promotion: Requirements for marketing activities and promotional materials - include when distributor has marketing responsibilities
2. Training Requirements: Training obligations and procedures - include when specific training is needed for distribution
3. Insurance Requirements: Specific insurance coverage requirements - include for high-value or high-risk distributions
4. Data Protection: PDPA compliance requirements - include when personal data processing is involved
5. Minimum Purchase Requirements: Minimum order quantities or values - include when specific targets are required
6. Sub-distributors: Rights and restrictions regarding appointment of sub-distributors - include when sub-distribution is permitted
7. Force Majeure: Provisions for unforeseen circumstances - include for long-term or critical distribution arrangements
8. Change Control: Procedures for managing changes to services or requirements - include for complex service arrangements
1. Schedule 1 - Service Level Specifications: Detailed technical specifications of required service levels and performance metrics
2. Schedule 2 - Fee Schedule: Detailed pricing structure, commission rates, and payment terms
3. Schedule 3 - Territory Map: Detailed description or map of the authorized distribution territory
4. Schedule 4 - Performance Metrics: Specific KPIs, measurement methodologies, and reporting requirements
5. Schedule 5 - Operational Procedures: Detailed procedures for day-to-day operations and service delivery
6. Schedule 6 - Contact Details: Key contact persons and escalation matrix for both parties
7. Schedule 7 - Required Reports: Templates and specifications for required performance and activity reports
8. Appendix A - Compliance Requirements: Specific regulatory and compliance requirements under Malaysian law
Technology and Software
Telecommunications
Healthcare and Medical Supplies
Industrial Equipment
Consumer Electronics
Automotive Parts
Food and Beverage
Pharmaceuticals
Logistics and Supply Chain
Manufacturing
Legal
Operations
Commercial
Distribution
Supply Chain
Quality Assurance
Sales
Compliance
Service Delivery
Contract Management
Business Development
Performance Management
Commercial Director
Distribution Manager
Operations Manager
Legal Counsel
Compliance Officer
Service Delivery Manager
Supply Chain Manager
Business Development Manager
Contract Manager
Quality Assurance Manager
Sales Director
Channel Partner Manager
Regional Sales Manager
Performance Analytics Manager
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