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The Complaint Letter For Wrong Delivery Of Books is a crucial document used when customers receive incorrect book orders from retailers or online bookstores in Malaysia. This document type is specifically designed to comply with Malaysian consumer protection laws and commercial regulations, including the Consumer Protection Act 1999 and Sale of Goods Act 1957. It is typically used when there is a discrepancy between the books ordered and those received, whether in terms of titles, quantities, or editions. The letter should contain detailed order information, clear description of the error, and specific request for remedy, while maintaining a professional tone. It serves as an important first step in the formal complaint process and can be used as evidence if the matter escalates to consumer tribunals or legal proceedings.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, department, address, and specific contact person if known

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a complaint regarding wrong book delivery

5. Order Details: Order number, date of order, and details of books ordered

6. Description of Issue: Clear explanation of what was incorrectly delivered and how it differs from the order

7. Impact Statement: Brief description of how this wrong delivery has affected you

8. Resolution Request: Specific action you want the company to take to resolve the issue

9. Response Timeline: Reasonable timeframe within which you expect a response

10. Closing: Professional closing statement and your signature