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Complaint Letter For Wrong Delivery Of Books for Malaysia

Complaint Letter For Wrong Delivery Of Books Template for Malaysia

This document serves as a formal complaint letter under Malaysian consumer protection law, specifically addressing issues related to incorrect book deliveries. It provides a structured format for consumers to communicate with retailers or suppliers when they receive wrong book deliveries, citing relevant sections of the Consumer Protection Act 1999 and Sale of Goods Act 1957. The letter template includes essential elements such as order details, description of the incorrect delivery, and specific remedial actions requested, while maintaining professional communication standards and legal compliance within the Malaysian jurisdiction.

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Complaint Letter For Wrong Delivery Of Books

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What is a Complaint Letter For Wrong Delivery Of Books?

The Complaint Letter For Wrong Delivery Of Books is a crucial document used when customers receive incorrect book orders from retailers or online bookstores in Malaysia. This document type is specifically designed to comply with Malaysian consumer protection laws and commercial regulations, including the Consumer Protection Act 1999 and Sale of Goods Act 1957. It is typically used when there is a discrepancy between the books ordered and those received, whether in terms of titles, quantities, or editions. The letter should contain detailed order information, clear description of the error, and specific request for remedy, while maintaining a professional tone. It serves as an important first step in the formal complaint process and can be used as evidence if the matter escalates to consumer tribunals or legal proceedings.

What sections should be included in a Complaint Letter For Wrong Delivery Of Books?

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, department, address, and specific contact person if known

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a complaint regarding wrong book delivery

5. Order Details: Order number, date of order, and details of books ordered

6. Description of Issue: Clear explanation of what was incorrectly delivered and how it differs from the order

7. Impact Statement: Brief description of how this wrong delivery has affected you

8. Resolution Request: Specific action you want the company to take to resolve the issue

9. Response Timeline: Reasonable timeframe within which you expect a response

10. Closing: Professional closing statement and your signature

What sections are optional to include in a Complaint Letter For Wrong Delivery Of Books?

1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue

2. Legal Rights Statement: Reference to consumer protection laws if the company has been unresponsive to previous complaints

3. Return Policy Reference: Include if relevant to your case or if there's a dispute about return procedures

4. Compensation Request: Include if seeking additional compensation beyond simple replacement/refund due to specific damages or inconvenience

What schedules should be included in a Complaint Letter For Wrong Delivery Of Books?

1. Proof of Purchase: Copy of original order confirmation, receipt, or invoice

2. Delivery Note: Copy of delivery documentation showing what was actually received

3. Product Photos: Photos showing the wrong items received, if applicable

4. Communication Records: Copies of any previous emails or correspondence regarding the issue

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Malaysia

Publisher

Ƶ

Document Type

Complaint Letter

Cost

Free to use
Relevant legal definitions




















Clauses













Relevant Industries

Retail

Publishing

E-commerce

Logistics and Delivery

Book Trade

Consumer Goods

Education and Academic

Relevant Teams

Customer Service

Order Fulfillment

Logistics

Quality Assurance

Claims Processing

Warehouse Operations

E-commerce Operations

Customer Relations

Retail Operations

Dispute Resolution

Relevant Roles

Customer Service Representative

Retail Manager

Logistics Coordinator

Order Fulfillment Specialist

Customer Relations Manager

Warehouse Manager

E-commerce Manager

Quality Assurance Specialist

Claims Handler

Operations Manager

Book Department Supervisor

Customer Experience Manager

Industries





Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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