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1. Sender's Details: Full name, address, contact information, and any relevant account or customer reference numbers
2. Recipient's Details: Name of the company, department, address, and any relevant contact person
3. Date: Current date of writing the complaint letter
4. Subject Line: Clear indication that this is a complaint regarding an overcharged bill, including relevant invoice/bill number
5. Opening Statement: Brief introduction identifying yourself and stating the purpose of the letter
6. Bill Details: Specific details about the bill in question, including date, amount charged, and amount believed to be correct
7. Description of Error: Clear explanation of why you believe you were overcharged, with specific references to incorrect items or calculations
8. Impact Statement: Brief description of how this overcharge has affected you
9. Requested Resolution: Clear statement of what action you want taken (e.g., refund, bill adjustment)
10. Closing: Professional closing with timeline for expected response and your signature
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue, detailing dates and outcomes of previous contacts
2. Legal Rights Reference: Include when you want to emphasize your rights under specific consumer protection laws
3. Escalation Warning: Include when you want to indicate intention to escalate to consumer tribunal or regulatory bodies if the matter remains unresolved
4. Account History: Include if you have a long-standing relationship with the company or want to emphasize your good payment history
1. Copy of Disputed Bill: Attachment of the bill showing the overcharged amount
2. Previous Bills: Copies of previous bills showing normal charging patterns
3. Proof of Payment: If payment has been made, include receipt or bank statement
4. Communication Records: Copies of any previous emails, letters, or notes from phone calls regarding the issue
5. Price Lists or Agreements: Any relevant documentation showing agreed-upon rates or prices
Telecommunications
Utilities
Banking and Financial Services
Healthcare
Insurance
Retail
Hospitality
Professional Services
Internet Service Providers
Property Management
Education
Subscription Services
Customer Service
Billing Operations
Finance
Legal
Compliance
Consumer Affairs
Customer Relations
Administrative Support
Accounts Receivable
Dispute Resolution
Customer Service Representative
Billing Manager
Finance Director
Consumer Rights Advocate
Account Manager
Operations Manager
Compliance Officer
Customer Relations Manager
Financial Controller
Legal Counsel
Consumer Affairs Officer
Administrative Assistant
Business Owner
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