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The Complaint Letter For Overcharged Bill is a crucial document used in Malaysia when a customer has been charged more than the correct amount for goods or services. This document is essential for formally initiating a billing dispute resolution process under Malaysian consumer protection laws. It should be used when there is a clear discrepancy between the expected and actual billing amount, and initial informal attempts to resolve the issue have been unsuccessful. The letter typically includes account details, specific billing information, evidence of overcharge, and a clear request for resolution. It serves as an important legal record and can be used as evidence if the dispute needs to be escalated to the Tribunal for Consumer Claims Malaysia. The document must comply with Malaysian legal requirements and can be customized for various industries where billing disputes commonly occur.

1. Sender's Details: Full name, address, contact information, and any relevant account or customer reference numbers

2. Recipient's Details: Name of the company, department, address, and any relevant contact person

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a complaint regarding an overcharged bill, including relevant invoice/bill number

5. Opening Statement: Brief introduction identifying yourself and stating the purpose of the letter

6. Bill Details: Specific details about the bill in question, including date, amount charged, and amount believed to be correct

7. Description of Error: Clear explanation of why you believe you were overcharged, with specific references to incorrect items or calculations

8. Impact Statement: Brief description of how this overcharge has affected you

9. Requested Resolution: Clear statement of what action you want taken (e.g., refund, bill adjustment)

10. Closing: Professional closing with timeline for expected response and your signature