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The Complaint Letter For Late Delivery Of Courier is a formal document used when courier services fail to meet their promised delivery timelines in Malaysia. This document is essential for businesses and individuals seeking to address service failures and request appropriate remediation under Malaysian law. It should be used when delivery delays exceed reasonable timeframes or cause significant inconvenience or loss. The letter must include specific details such as tracking numbers, promised delivery dates, actual delivery dates (or current status), and a clear timeline of events. It should reference relevant sections of the Consumer Protection Act 1999 and Postal Services Act 2012 where applicable, and follow MCMC guidelines for courier service complaints. This document type is particularly important in Malaysia's growing e-commerce and logistics sector, where timely deliveries are crucial for business operations.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Date: Current date of writing the complaint letter

3. Recipient's Details: Courier company's name, customer service department, complete address

4. Subject Line: Clear indication that this is a complaint regarding late delivery, including tracking number

5. Introduction: Brief statement identifying yourself as a customer and the purpose of the letter

6. Order Details: Specific information about the shipment including tracking number, original delivery date, and actual delivery date/current status

7. Description of Issue: Detailed explanation of the late delivery problem and its impact

8. Previous Contact Attempts: Summary of any previous attempts to resolve the issue with the courier company

9. Requested Resolution: Clear statement of what resolution you are seeking (refund, compensation, etc.)

10. Closure: Professional closing with deadline for response and your contact information