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1. Sender's Details: Full name, address, contact information, and customer reference number if applicable
2. Date: Current date of writing the complaint letter
3. Recipient's Details: Courier company's name, customer service department, complete address
4. Subject Line: Clear indication that this is a complaint regarding late delivery, including tracking number
5. Introduction: Brief statement identifying yourself as a customer and the purpose of the letter
6. Order Details: Specific information about the shipment including tracking number, original delivery date, and actual delivery date/current status
7. Description of Issue: Detailed explanation of the late delivery problem and its impact
8. Previous Contact Attempts: Summary of any previous attempts to resolve the issue with the courier company
9. Requested Resolution: Clear statement of what resolution you are seeking (refund, compensation, etc.)
10. Closure: Professional closing with deadline for response and your contact information
1. Financial Impact Statement: Include when the late delivery has caused monetary losses or business disruption
2. Legal Rights Reference: Include when you need to reference specific consumer protection laws or courier service regulations
3. Social Media Exposure: Mention of potential social media exposure if applicable, particularly for business accounts or significant delays
4. Alternative Resolution Options: Include when you want to propose multiple acceptable solutions to resolve the issue
1. Tracking History: Screenshots or printouts of the tracking information showing delivery timeline
2. Original Order Confirmation: Copy of the original shipping order and promised delivery date
3. Communication Records: Copies of previous emails, chat logs, or call records with customer service
4. Proof of Loss: If applicable, documentation showing financial or business impact of the delay
Retail
E-commerce
Logistics and Transportation
Manufacturing
Healthcare
Professional Services
Information Technology
Fashion and Apparel
Food and Beverage
Electronics
Telecommunications
Operations
Customer Service
Logistics
Legal
Administration
Quality Assurance
Procurement
Supply Chain
Customer Relations
Compliance
Operations Manager
Customer Service Representative
Logistics Coordinator
Supply Chain Manager
E-commerce Manager
Retail Manager
Business Owner
Administrative Assistant
Procurement Officer
Quality Assurance Manager
Legal Coordinator
Customer Relations Manager
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