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1. Insurance: Requirements for professional liability insurance - include if the client requires specific insurance coverage

2. Performance Metrics: Specific KPIs and performance standards - include if the client wants to measure agency performance

3. International Collections: Provisions for cross-border debt collection - include if international collection services are required

4. Dispute Resolution: Alternative dispute resolution procedures - include if parties prefer specific resolution methods

5. Sub-contracting: Terms for engaging sub-contractors - include if the agency may need to sub-contract services

6. Force Majeure: Provisions for unforeseen circumstances - include for longer-term contracts

1. Schedule 1 - Fee Structure: Detailed breakdown of commission rates, fees, and payment calculations

2. Schedule 2 - Operating Procedures: Specific collection procedures, reporting requirements, and operational guidelines

3. Schedule 3 - Compliance Checklist: Detailed compliance requirements and procedures under Malaysian law

4. Schedule 4 - Required Reports: Templates and formats for regular reporting requirements

5. Schedule 5 - Data Protection Protocols: Specific procedures for handling personal data in compliance with PDPA 2010

6. Appendix A - Power of Attorney: Standard power of attorney form if required for collection activities

7. Appendix B - Communication Templates: Approved templates for debtor communications