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A Letter of Refusal of Services is a critical business document used when an organization needs to formally decline providing services to a requesting party. This document, which must comply with Maltese legal requirements and EU regulations, is essential for businesses operating in Malta to protect themselves legally while maintaining professional relationships. The letter should clearly state the refusal, provide legally sound justification, and ensure compliance with anti-discrimination laws, consumer protection regulations, and industry-specific requirements. It typically includes details about the service requested, reasons for refusal, alternative solutions if available, and any applicable appeal processes. The document must be carefully drafted to avoid potential legal issues while maintaining clear communication with the requesting party.

1. Recipient Details: Full name and address of the person or entity requesting the service

2. Reference Information: Date, reference numbers, and any relevant identifiers for the service request

3. Service Request Details: Brief description of the service that was requested

4. Refusal Statement: Clear and unambiguous statement of service refusal

5. Justification: Legal and/or business reasons for the refusal of service

6. Alternative Solutions: Where applicable, suggestions for alternative service providers or solutions

7. Closing Statement: Professional closing with any necessary disclaimers

8. Signature Block: Name, title, and signature of the authorized representative