¶¶Òõ¶ÌÊÓƵ

The Online Purchase Agreement serves as the primary legal document governing transactions between e-commerce platforms and customers in India. This document is essential for any business engaging in online retail activities within Indian jurisdiction, ensuring compliance with the Information Technology Act 2000, Consumer Protection Act 2019, and E-commerce Rules 2020. It should be implemented when establishing an online retail presence, whether for a dedicated e-commerce platform or a traditional retailer expanding into online sales. The agreement covers crucial aspects including user registration, order processing, payment terms, delivery conditions, returns policy, data protection, and dispute resolution, while incorporating mandatory disclosures and consumer rights as required by Indian law. Regular updates may be necessary to reflect changes in e-commerce regulations and business practices.

1. Parties: Identification of the seller/e-commerce platform and the buyer with complete details

2. Background: Context of the online purchase platform and the general nature of transactions

3. Definitions: Key terms used throughout the agreement including 'Products', 'Platform', 'Order', 'Delivery', etc.

4. Registration and Account: Terms regarding user account creation, maintenance, and security responsibilities

5. Order Process: Details of how orders are placed, confirmed, and processed

6. Pricing and Payment: Terms related to product pricing, payment methods, taxes, and refund policies

7. Delivery and Shipping: Terms regarding delivery timeframes, shipping costs, and delivery restrictions

8. Returns and Refunds: Policies and procedures for returning products and obtaining refunds

9. User Obligations: Customer responsibilities and acceptable use of the platform

10. Platform Rights: Rights reserved by the platform including right to refuse service

11. Intellectual Property: Protection of trademarks, copyrights, and other IP related to the platform

12. Privacy and Data Protection: How user data is collected, stored, and protected

13. Limitation of Liability: Extent and limitations of platform's liability for various scenarios

14. Termination: Conditions under which the agreement can be terminated by either party

15. Governing Law: Specification of Indian law as governing law and jurisdiction details

16. General Provisions: Standard boilerplate clauses including notices, amendments, and severability