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Service User Agreement

Service User Agreement Template for Ireland

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Key Requirements PROMPT example:

Service User Agreement

"I need a Service User Agreement for my SaaS company based in Dublin, providing cloud-based accounting software to small businesses across Ireland, with particular emphasis on data protection and service availability commitments."

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Document background
The Service User Agreement is a fundamental legal document used in Ireland to establish and govern the relationship between service providers and their users. This agreement is essential for any business providing services in Ireland, whether to consumers (B2C) or other businesses (B2B). It must comply with Irish contract law, the Consumer Protection Act 2007, the Data Protection Act 2018 (implementing GDPR), and various EU regulations incorporated into Irish law. The document is particularly crucial in today's digital economy where services are increasingly provided online. It should be used whenever a business begins offering services to users in Ireland, requiring regular reviews and updates to maintain compliance with evolving regulations. The agreement typically covers service scope, user rights, provider obligations, payment terms, data protection, and dispute resolution procedures.
Suggested Sections

1. Parties: Identification of the service provider and user, including full legal names and addresses

2. Background: Context of the agreement and brief description of the service offering

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of services to be provided and service levels

5. User Obligations: Responsibilities and obligations of the service user

6. Provider Obligations: Responsibilities and obligations of the service provider

7. Fees and Payment: Payment terms, fee structure, and billing procedures

8. Data Protection: GDPR compliance measures and data handling procedures

9. Intellectual Property: IP rights and ownership of materials

10. Confidentiality: Protection of confidential information

11. Limitation of Liability: Liability caps and exclusions

12. Term and Termination: Duration of agreement and termination provisions

13. General Provisions: Standard boilerplate clauses including governing law, notices, and entire agreement

Optional Sections

1. Service Level Agreement: Include when specific performance metrics and service levels need to be guaranteed

2. Security Requirements: Include for digital services or when handling sensitive data

3. Emergency Support: Include when 24/7 or emergency services are part of the offering

4. Insurance: Include when specific insurance coverage is required

5. Dispute Resolution: Include when specific arbitration or mediation procedures are desired

6. Change Management: Include when services may need modification during the contract term

7. Force Majeure: Include when specific events beyond reasonable control need to be addressed

8. Anti-Bribery and Corruption: Include for high-value services or public sector contracts

Suggested Schedules

1. Schedule 1 - Service Specification: Detailed technical specifications of the services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees and payment structure

3. Schedule 3 - Service Levels: Specific performance metrics and measurement criteria

4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms

5. Schedule 5 - Support Services: Details of support services and response times

6. Appendix A - Contact Details: Key contacts for both parties

7. Appendix B - Acceptable Use Policy: Rules and guidelines for service usage

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




































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Relevant Industries

Technology

Professional Services

Software as a Service

Consulting

Healthcare

Education

Financial Services

Telecommunications

Digital Marketing

Business Support Services

IT Services

Facilities Management

Training and Development

Creative Services

Relevant Teams

Legal

Compliance

Operations

Customer Success

Business Development

Risk Management

Commercial

Product

Account Management

Data Protection

Service Delivery

Relevant Roles

Legal Counsel

Compliance Officer

Contract Manager

Business Development Manager

Operations Director

Service Delivery Manager

Customer Success Manager

Risk Manager

Commercial Director

Chief Operating Officer

Head of Legal

Product Manager

Account Manager

Data Protection Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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