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1. Service Levels: Specific performance metrics and standards, used when quantifiable service levels are required

2. Change Control: Process for managing changes to services, included for complex or long-term contracts

3. Insurance: Specific insurance requirements, included when significant risks are involved

4. Staff and Subcontractors: Rules regarding personnel and subcontracting, needed when service delivery involves multiple parties

5. Non-Compete: Restrictions on competitive activities, included when protecting market position is crucial

6. Audit Rights: Client's right to audit service provider, included for regulated industries or complex services

7. Business Continuity: Disaster recovery and business continuity requirements, for critical services

8. Exit Management: Transition arrangements at contract end, for complex or critical services

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Contact Details and Escalation Procedure: Key personnel and communication protocols

6. Appendix A - Form of Change Order: Template for documenting agreed changes to services

7. Appendix B - Required Insurance Coverage: Specific insurance types and coverage levels

8. Appendix C - Approved Subcontractors: List of pre-approved subcontractors if applicable