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The Cancellation Of Service Letter To Customer is a crucial business document used in the Indonesian market when a service provider needs to formally terminate services to their customers. This document is essential for maintaining clear communication and legal compliance under Indonesian law, particularly Law No. 8 of 1999 on Consumer Protection and related regulations. It is typically used when services need to be terminated due to various reasons such as contract breaches, service discontinuation, or business operational changes. The letter must include specific elements required by Indonesian law, including clear identification of the service being cancelled, effective termination date, reasoning, and customer rights. It serves as both a legal record and a professional communication tool, helping to minimize disputes and ensure smooth service termination while maintaining good business relationships.

1. Letter Header: Company letterhead, date, reference number, and recipient's complete address

2. Subject Line: Clear indication that this is a Service Cancellation Notice

3. Service Identification: Details of the specific service(s) being cancelled, including account numbers or service IDs

4. Reason for Cancellation: Clear explanation of why the service is being cancelled

5. Effective Date: Specific date when the service will be terminated

6. Outstanding Obligations: Information about any pending payments or requirements from either party

7. Next Steps: Clear instructions on what the customer needs to do (if anything)

8. Contact Information: Details of whom to contact for queries or concerns

9. Closing: Professional closing with authorized signatory details