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Service Contract Company
"I need a Service Contract Company agreement for my IT consulting firm to provide software development and maintenance services to a Hong Kong-based financial institution, with specific provisions for data security and regulatory compliance, starting March 1, 2025."
1. Parties: Identifies and provides full details of the contracting parties including registration numbers and registered addresses
2. Background: Sets out the context of the agreement and brief description of the parties' business relationship
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Scope of Services: Detailed description of the services to be provided under the contract
5. Term and Commencement: Specifies the duration of the agreement and when services will begin
6. Fees and Payment Terms: Details the fees, payment schedule, invoicing process, and payment methods
7. Service Provider's Obligations: Lists the key obligations and responsibilities of the service provider
8. Client's Obligations: Specifies the client's responsibilities and obligations to enable service delivery
9. Intellectual Property Rights: Addresses ownership and usage rights of any IP created or used during service provision
10. Confidentiality: Protects confidential information exchanged during the service relationship
11. Data Protection: Ensures compliance with Hong Kong's Personal Data (Privacy) Ordinance
12. Liability and Indemnity: Sets out liability limitations and indemnification obligations
13. Termination: Specifies circumstances and procedures for ending the agreement
14. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Service Levels: Include when specific performance metrics need to be maintained
2. Change Control: Include for complex services where scope changes are likely to be needed
3. Force Majeure: Include when services might be affected by events beyond parties' control
4. Non-Competition: Include when protecting against competitive activities is necessary
5. Insurance: Include when specific insurance coverage requirements exist
6. Audit Rights: Include when client needs rights to audit service provider's performance or compliance
7. Business Continuity: Include for critical services requiring disaster recovery planning
8. Staff and Subcontracting: Include when restrictions on personnel or subcontracting are needed
1. Schedule 1 - Service Description: Detailed specifications of services including methodologies and deliverables
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies
4. Schedule 4 - Key Personnel: List of key staff members assigned to provide the services
5. Schedule 5 - Data Processing Requirements: Detailed data handling and privacy protection procedures
6. Appendix A - Change Request Form: Template for requesting and documenting service changes
7. Appendix B - Report Templates: Standard formats for required service reports
Authors
Professional Services
Information Technology
Financial Services
Consulting
Business Process Outsourcing
Healthcare
Education
Real Estate
Manufacturing
Logistics
Marketing and Advertising
Legal Services
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Business Development
Commercial
Project Management
Account Management
Service Delivery
Administrative
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
Commercial Director
Procurement Manager
Contract Manager
Legal Counsel
Business Development Manager
Operations Manager
Project Manager
Finance Manager
Compliance Officer
Risk Manager
Account Manager
Service Delivery Manager
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