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The Letter To Complain About Non Delivery Of Goods is a crucial document used in Hong Kong's commercial environment when purchased goods have not been delivered as promised. It serves as both a formal complaint and a potential precursor to legal action, governed by Hong Kong's Sale of Goods Ordinance and related commercial legislation. This document type is essential for establishing a paper trail of the complaint and can be used by both businesses and consumers when facing delivery issues. It should include comprehensive order details, clear timeline of events, reference to any previous communication attempts, and specific demands for resolution. The letter often forms part of the dispute resolution process and may be required as evidence if the matter escalates to legal proceedings or is referred to Hong Kong's Consumer Council.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Full name, address, and contact information of the company/person responsible for delivery

3. Date: Current date of the letter

4. Reference Numbers: Order number, customer reference, and any other relevant identification numbers

5. Order Details: Specific details about the ordered goods, including description, quantity, and price

6. Timeline of Events: Chronological summary of the order, expected delivery date, and subsequent communications

7. Statement of Issue: Clear description of the non-delivery problem and its impact

8. Previous Contact Attempts: Summary of previous attempts to resolve the issue

9. Demanded Resolution: Clear statement of the expected resolution (refund, delivery, compensation)

10. Response Timeline: Specified timeframe for expected response

11. Closing Statement: Professional closing indicating potential further action if matter remains unresolved