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1. Parties: Details of the service provider and customer
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed description of data warehouse services
5. Service Levels: Performance metrics, availability, and response times
6. Data Security: Security measures and compliance requirements
7. Support Services: Support levels, hours, and response times
8. Fees and Payment: Pricing, payment terms, and billing procedures
9. Term and Termination: Duration and termination provisions
1. Disaster Recovery: Business continuity provisions for critical data storage services
2. Data Migration: Process for transferring data when initial data transfer is required
3. Training: User training provisions when customer requires system training
4. Professional Services: Additional consulting services when required beyond standard offering
1. Service Level Metrics: Detailed performance targets and measurements
2. Technical Specifications: Detailed technical requirements and architecture
3. Security Requirements: Detailed security protocols and compliance requirements
4. Pricing Schedule: Detailed pricing structure and service tiers
5. Support Procedures: Detailed support processes and escalation procedures
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