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1. Parties: Identification of the contracting parties - the client and the virtual assistant, including full legal names, addresses, and business registration details if applicable
2. Background: Brief context of the agreement and the intention to engage virtual assistant services
3. Definitions: Key terms used throughout the agreement, including 'Services', 'Deliverables', 'Confidential Information', 'Work Product', etc.
4. Scope of Services: Detailed description of the virtual assistant services to be provided, including core responsibilities and service levels
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination by either party
6. Compensation and Payment Terms: Fee structure, payment schedule, expenses, and invoicing procedures
7. Independent Contractor Status: Clear statement of independent contractor relationship and associated terms to avoid misclassification under German law
8. Working Hours and Availability: Agreed working hours, time zones, response times, and availability expectations
9. Data Protection and GDPR Compliance: Obligations and procedures regarding data protection, including GDPR compliance measures
10. Confidentiality: Protection of confidential information and trade secrets, including post-termination obligations
11. Intellectual Property Rights: Ownership and transfer of work product, pre-existing IP, and related rights
12. Communication and Reporting: Protocols for regular communication, progress reporting, and project management
13. Quality Standards and Performance: Expected quality levels, performance metrics, and review procedures
14. Representations and Warranties: Standard warranties regarding service quality, compliance with laws, and professional standards
15. Limitation of Liability: Limitations on liability and indemnification provisions compliant with German law
16. Governing Law and Jurisdiction: Specification of German law as governing law and jurisdiction for disputes
17. General Provisions: Standard boilerplate clauses including severability, entire agreement, and amendments
1. Non-Compete: Restrictions on working with competing clients, only included if specifically required and ensuring compliance with German competition law
2. Equipment and Tools: Provisions regarding technical equipment and software tools, included if specific tools are provided by the client
3. Training and Onboarding: Procedures for initial training and onboarding, included for complex service arrangements
4. Substitute Services: Terms for providing substitute personnel, included if the VA may need to provide backup coverage
5. Insurance Requirements: Professional liability insurance requirements, included for high-risk or financial services
6. Service Credits: Performance-based service credits or penalties, included for SLA-driven arrangements
7. Exit Assistance: Terms for transition assistance upon termination, included for complex or critical service arrangements
1. Schedule 1 - Service Description: Detailed breakdown of services, tasks, and responsibilities
2. Schedule 2 - Fee Schedule: Detailed fee structure, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, response times, and quality standards
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5 - Approved Tools and Software: List of approved software, tools, and platforms for service delivery
6. Appendix A - Contact Details: Key contact information for both parties including escalation procedures
7. Appendix B - Reporting Templates: Standard templates for progress reports and time tracking
Professional Services
Technology
E-commerce
Financial Services
Healthcare
Real Estate
Education
Retail
Marketing and Advertising
Consulting
Legal Services
Entertainment
Non-profit
Manufacturing
Logistics
Small and Medium Enterprises
Legal
Human Resources
Operations
Administration
Procurement
Executive Office
Compliance
Finance
Project Management
Business Development
Chief Executive Officer
Operations Manager
Executive Assistant
Virtual Assistant
Office Manager
Business Owner
Freelance Coordinator
Human Resources Manager
Legal Counsel
Procurement Manager
Department Head
Project Manager
Small Business Owner
Startup Founder
Administrative Manager
Remote Work Coordinator
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