This SaaS Agreement template is designed for use in the German market when establishing a cloud-based software service relationship between a service provider and customer. It is particularly relevant when the services involve data processing, storage, or handling of sensitive information within German jurisdiction. The agreement incorporates mandatory provisions under German law, including strict data protection requirements, consumer protection regulations, and IT security standards. This document should be used when implementing any software as a service solution in Germany, ensuring compliance with local regulations while maintaining international business standards. The agreement includes comprehensive coverage of service levels, data processing terms, security measures, and liability provisions, all aligned with German legal requirements and business practices.
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1. Parties: Identification of the contracting parties, including registered addresses and company details
2. Background: Context of the agreement and brief description of the service
3. Definitions: Definitions of key terms used throughout the agreement
4. Service Provision: Detailed description of the SaaS services, access rights, and service environment
5. Service Levels: Performance standards, availability commitments, and response times
6. Customer Obligations: Customer responsibilities, acceptable use policy, and access management
7. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
8. Data Protection and Security: GDPR compliance, data processing terms, and security measures
9. Intellectual Property Rights: IP ownership, licenses, and restrictions
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Contract duration, renewal terms, and termination rights
12. Limitation of Liability: Liability caps and exclusions compliant with German law
13. Force Majeure: Events excusing performance obligations
14. General Provisions: Standard clauses including notices, assignment, and governing law
1. Professional Services: Include when additional implementation, training, or consulting services are provided
2. Service Credits: Include when offering financial compensation for service level failures
3. Disaster Recovery: Include for critical systems requiring specific recovery commitments
4. Audit Rights: Include when customer requires rights to audit security or compliance
5. Insurance: Include when specific insurance coverage requirements exist
6. Customer Data Migration: Include when specific data migration services are offered
7. Compliance with Industry Standards: Include when specific industry certifications or standards apply
8. Sub-processors: Include detailed sub-processor terms when multiple data processors are involved
1. Service Description: Detailed technical specifications and functionality of the SaaS service
2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies
3. Data Processing Agreement: GDPR-compliant data processing terms and technical/organizational measures
4. Support Services: Support level descriptions, response times, and escalation procedures
5. Fee Schedule: Detailed pricing, payment terms, and calculation methods
6. Security Requirements: Detailed security measures, protocols, and compliance requirements
7. Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Exit Plan: Procedures and obligations for service termination and transition
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Manufacturing
Retail
Professional Services
Education
Telecommunications
Insurance
Real Estate
Energy
Transportation
Media and Entertainment
Public Sector
E-commerce
Relevant Teams
Legal
Information Technology
Procurement
Information Security
Compliance
Risk Management
Operations
Software Development
Cloud Infrastructure
Data Protection
Vendor Management
Contract Administration
Business Development
Technical Support
Service Delivery
Relevant Roles
Chief Technology Officer
IT Director
Legal Counsel
Procurement Manager
Information Security Officer
Data Protection Officer
Contract Manager
Cloud Services Manager
Software Development Manager
Operations Director
Risk Manager
Compliance Officer
Business Development Manager
Technical Account Manager
Service Delivery Manager
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