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Project Service Agreement
"I need a Project Service Agreement for engaging a German IT service provider to develop and implement a new cloud-based CRM system for our European offices, starting March 2025, with specific emphasis on GDPR compliance and software licensing terms."
1. Parties: Identification of contracting parties including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the project and parties' intentions
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and objectives
5. Project Management: Project governance structure, reporting lines, and communication procedures
6. Timeline and Milestones: Project schedule, key milestones, and delivery dates
7. Acceptance Procedures: Process for deliverable submission, review, and acceptance
8. Fees and Payment Terms: Pricing structure, payment schedule, invoicing, and payment terms
9. Service Provider's Obligations: Key obligations, warranties, and responsibilities of the service provider
10. Client's Obligations: Key obligations and responsibilities of the client
11. Change Management: Procedures for requesting and implementing changes to scope or specifications
12. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
13. Confidentiality: Protection and handling of confidential information
14. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
15. Term and Termination: Duration of agreement, termination rights, and consequences of termination
16. Force Majeure: Handling of events beyond parties' reasonable control
17. Governing Law and Jurisdiction: Applicable law (German) and jurisdiction for dispute resolution
18. General Provisions: Standard boilerplate clauses including notices, assignment, and severability
1. Data Protection: Required when personal data processing is involved, addressing GDPR compliance
2. Compliance with Laws: Specific section needed when project involves regulated industries or specific compliance requirements
3. Security Requirements: Required when project involves IT systems, data security, or physical security measures
4. Personnel Requirements: Used when specific qualifications, security clearances, or key personnel are critical
5. Business Continuity: Required for critical services or long-term projects
6. Export Control: Needed when services involve international data or technology transfer
7. Audit Rights: Important for regulated industries or when client requires specific audit capabilities
8. Environmental Requirements: Required when project has environmental impact or sustainability requirements
9. Social Security Compliance: Required when using contractors or when employment status might be questioned
1. Schedule 1 - Service Description: Detailed technical specifications and service requirements
2. Schedule 2 - Service Levels: Performance metrics, KPIs, and service level requirements
3. Schedule 3 - Charges and Payment: Detailed pricing, rate cards, expenses, and payment mechanisms
4. Schedule 4 - Project Plan: Detailed project timeline, resources, and delivery schedule
5. Schedule 5 - Governance Procedures: Detailed procedures for project management and escalation
6. Schedule 6 - Required Personnel: Key personnel, roles, qualifications, and replacement procedures
7. Schedule 7 - Security Policies: Detailed security requirements and procedures
8. Schedule 8 - Form of Change Order: Template and procedures for change requests
9. Appendix A - Technical Requirements: Detailed technical specifications and requirements
10. Appendix B - Testing and Acceptance Criteria: Detailed acceptance testing procedures and criteria
Authors
Information Technology
Management Consulting
Engineering
Construction
Professional Services
Software Development
Manufacturing
Energy
Healthcare
Telecommunications
Environmental Services
Research and Development
Digital Transformation
Infrastructure
Financial Services
Legal
Procurement
Project Management Office
Operations
Commercial
Risk and Compliance
Business Development
Finance
Technical Services
Professional Services
Vendor Management
Contract Administration
Legal Counsel
Contract Manager
Project Manager
Procurement Manager
Business Development Manager
Operations Director
Commercial Manager
Technical Director
Chief Technology Officer
Risk Manager
Compliance Officer
Account Executive
Service Delivery Manager
Program Manager
Chief Financial Officer
Head of Operations
General Counsel
VP of Professional Services
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