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1. Transition Services: Procedures for service transition at the start and end of the agreement, used when complex handover is required

2. Business Continuity: Disaster recovery and business continuity provisions, important for critical HR services

3. Audit Rights: Client's rights to audit service provider's performance and compliance, included for high-value or regulated services

4. Innovation and Continuous Improvement: Framework for service improvements and technological updates, relevant for long-term agreements

5. Sub-contractors: Terms governing the use of sub-contractors, included when service provider may need to outsource certain functions

6. Insurance Requirements: Specific insurance coverage requirements, included for high-risk services

7. Knowledge Transfer: Provisions for training and knowledge sharing, important for complex service arrangements

8. Multi-language Provisions: Language requirements and translation provisions, needed for multilingual service delivery

1. Schedule 1 - Detailed Service Descriptions: Comprehensive breakdown of each HR service component and delivery specifications

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methodologies, and reporting templates

3. Schedule 3 - Fee Schedule: Detailed pricing structure, including base fees, variable charges, and special service rates

4. Schedule 4 - Data Processing Agreement: Specific terms for personal data handling in compliance with Swiss FADP

5. Schedule 5 - Operational Procedures: Day-to-day operational procedures, escalation protocols, and contact details

6. Schedule 6 - Required Reports: Templates and specifications for all required service reports and their frequency

7. Appendix A - Technical Requirements: Technical specifications for systems and tools used in service delivery

8. Appendix B - Security Standards: Information security requirements and compliance standards

9. Appendix C - Staff Qualifications: Required qualifications and certifications for key service delivery personnel