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1. Data Protection: Specific provisions for handling personal data, required if personal data processing is involved

2. Disaster Recovery: Procedures for service continuity in case of major disruptions, recommended for critical services

3. Insurance: Insurance requirements and coverage details, important for high-value or high-risk services

4. Intellectual Property Rights: IP ownership and licensing provisions, needed if IP is created or used in service delivery

5. Change Management: Procedures for implementing service changes, useful for complex or long-term agreements

6. Security Requirements: Specific security standards and protocols, important for IT or sensitive services

7. Subcontracting: Terms for engaging subcontractors, relevant if subcontractors may be used

8. Exit Management: Detailed transition procedures at contract end, important for complex service relationships

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Pricing and Calculation of Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Service Description and Technical Requirements: Comprehensive technical description of services and requirements

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and protocols

5. Schedule 5 - Contact Details and Escalation Procedures: Key contacts and escalation matrices

6. Schedule 6 - Reporting Requirements: Templates and specifications for service level reporting

7. Appendix A - Service Level Measurement Methods: Detailed methodology for measuring service levels

8. Appendix B - Form of Reports: Standard formats for required reports and documentation