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Sales Level Agreement for Switzerland

Sales Level Agreement Template for Switzerland

A Sales Level Agreement is a comprehensive legal document governed by Swiss law that establishes and defines specific performance metrics, targets, and service levels for sales-related activities. The agreement outlines measurable standards, reporting requirements, and consequences for meeting or failing to meet established sales performance criteria. Under Swiss jurisdiction, this document incorporates provisions from the Swiss Code of Obligations and relevant commercial laws, ensuring enforceability while providing clear frameworks for sales performance management, compensation structures, and remedial actions.

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What is a Sales Level Agreement?

The Sales Level Agreement serves as a crucial document in commercial relationships where specific sales performance standards need to be established and maintained. This agreement, governed by Swiss law, is particularly valuable when businesses need to set clear, measurable sales targets and define consequences for performance variations. It typically includes detailed performance metrics, reporting requirements, compensation structures, and remedial measures. The document is essential for businesses operating in Switzerland or choosing Swiss law as their governing law, as it incorporates relevant provisions from the Swiss Code of Obligations and commercial regulations. The Sales Level Agreement is commonly used in distributor relationships, sales agency arrangements, and other commercial contexts where sales performance measurement is critical to the business relationship.

What sections should be included in a Sales Level Agreement?

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and business relationship

3. Definitions: Defined terms used throughout the agreement

4. Service Description: Detailed description of services to be provided

5. Service Levels: Specific performance metrics and standards

6. Measurement and Reporting: Methods for measuring and reporting service performance

7. Service Credits: Compensation mechanism for service level failures

8. Response and Resolution Times: Timeframes for addressing service issues

9. Customer Obligations: Requirements and responsibilities of the customer

10. Fees and Payment Terms: Pricing, payment schedule, and related terms

11. Term and Termination: Duration of agreement and termination provisions

12. Liability and Indemnification: Limitation of liability and indemnification obligations

13. Confidentiality: Protection of confidential information

14. Force Majeure: Provisions for unforeseen circumstances

15. Governing Law and Jurisdiction: Swiss law application and dispute resolution

What sections are optional to include in a Sales Level Agreement?

1. Data Protection: Specific provisions for handling personal data, required if personal data processing is involved

2. Disaster Recovery: Procedures for service continuity in case of major disruptions, recommended for critical services

3. Insurance: Insurance requirements and coverage details, important for high-value or high-risk services

4. Intellectual Property Rights: IP ownership and licensing provisions, needed if IP is created or used in service delivery

5. Change Management: Procedures for implementing service changes, useful for complex or long-term agreements

6. Security Requirements: Specific security standards and protocols, important for IT or sensitive services

7. Subcontracting: Terms for engaging subcontractors, relevant if subcontractors may be used

8. Exit Management: Detailed transition procedures at contract end, important for complex service relationships

What schedules should be included in a Sales Level Agreement?

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Pricing and Calculation of Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Service Description and Technical Requirements: Comprehensive technical description of services and requirements

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and protocols

5. Schedule 5 - Contact Details and Escalation Procedures: Key contacts and escalation matrices

6. Schedule 6 - Reporting Requirements: Templates and specifications for service level reporting

7. Appendix A - Service Level Measurement Methods: Detailed methodology for measuring service levels

8. Appendix B - Form of Reports: Standard formats for required reports and documentation

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Switzerland

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions


















































Clauses









































Relevant Industries

Retail

Technology

Manufacturing

Professional Services

Telecommunications

Financial Services

Software and IT

Distribution and Logistics

Consumer Goods

Industrial Equipment

Pharmaceutical

Energy and Utilities

Relevant Teams

Sales

Legal

Operations

Commercial

Business Development

Compliance

Finance

Performance Management

Contract Administration

Account Management

Partner Management

Relevant Roles

Sales Director

Commercial Manager

Business Development Manager

Account Executive

Sales Operations Manager

Performance Management Specialist

Contract Manager

Legal Counsel

Compliance Officer

Operations Director

Chief Commercial Officer

Sales Performance Analyst

Regional Sales Manager

Channel Manager

Partnership Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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