Document background
Offer Terms and Conditions are essential legal documents used in Canadian business operations to establish the fundamental rules and requirements governing the sale of products or services. These terms serve as the primary agreement between a business and its customers, whether in B2B or B2C contexts. The document must comply with Canadian federal legislation such as the Consumer Protection Act and PIPEDA, as well as provincial regulations, including specific requirements for Quebec under the Civil Code. It typically covers key aspects such as order acceptance, pricing, delivery, returns, warranties, and dispute resolution. The document is particularly crucial in the current digital age where businesses operate across multiple provinces and through various channels, requiring clear and comprehensive terms that protect both the business and its customers while ensuring regulatory compliance.
