¶¶Òõ¶ÌÊÓƵ

1. Business Continuity and Disaster Recovery: Required when services are critical to business operations

2. Security Requirements: Needed when services involve sensitive data or systems

3. Change Management: Important for agreements where service requirements may evolve

4. Transition and Exit: Required for complex services requiring handover planning

5. Subcontracting: Necessary when service provider may use subcontractors

6. Force Majeure: Important for services vulnerable to external disruptions

7. Anti-Bribery and Corruption: Required for high-value or government-related contracts

8. Environmental and Social Responsibility: Important for services with environmental or social impacts

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Comprehensive metrics and performance standards

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

4. Schedule 4 - Governance Framework: Detailed procedures for contract management and oversight

5. Schedule 5 - Personnel Requirements: Key personnel, qualifications, and resource requirements

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Forms and Templates: Standard forms for reports, requests, and other documentation

9. Appendix B - Technical Requirements: Detailed technical specifications and standards

10. Appendix C - Business Continuity Plan: Detailed procedures for maintaining service continuity