The Confirmation Of Order Letter is a crucial business document used in Australian commercial transactions to formalize and acknowledge orders received from customers. This document serves multiple purposes: it confirms receipt of the order, verifies the accuracy of order details, and establishes a clear record of the transaction terms. When conducting business in Australia, this document needs to comply with various legislation including the Australian Consumer Law, Electronic Transactions Act (for electronic confirmations), and relevant state-specific Fair Trading Acts. The Confirmation of Order Letter typically follows receipt of a purchase order or verbal agreement and should be issued promptly to ensure clear communication and prevent misunderstandings about order specifications, pricing, delivery terms, and payment conditions.
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1. Letter Header: Company letterhead, date, reference number, and recipient's contact details
2. Subject Line: Clear identification of the document as an Order Confirmation with reference number
3. Opening: Professional greeting and reference to the original order
4. Order Details: Specific details of the order including product/service descriptions, quantities, prices, and total amount
5. Delivery Information: Confirmed delivery date, location, and any specific delivery instructions
6. Payment Terms: Clear statement of payment terms, method, and due dates
7. Closing Statement: Expression of appreciation and confirmation of commitment to fulfill the order
8. Signature Block: Company representative's name, title, and signature
1. Special Terms: Any special conditions or terms specific to this order, used when standard terms are modified
2. Quality Assurance: Specific quality standards or certifications, included when dealing with technical or regulated products
3. Warranty Information: Details of applicable warranties, included when selling products with specific warranty terms
4. Return Policy: Information about return or refund policies, included for retail or consumer goods orders
5. Installation Details: Information about installation or setup services, included when the order includes installation services
6. Training Requirements: Details of any training to be provided, included when the order includes training services
1. Product Specifications: Detailed technical specifications or product descriptions when too lengthy for main letter
2. Price Schedule: Detailed breakdown of prices, especially for multiple items or complex pricing structures
3. Delivery Schedule: Detailed delivery timeline for multiple shipments or complex logistics arrangements
4. Terms and Conditions: Standard terms and conditions of sale, if referenced in the main letter
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
Manufacturing
Wholesale
Construction
Technology
Professional Services
Industrial Supply
Automotive
Healthcare
Food and Beverage
Agriculture
Mining
Education
Telecommunications
Relevant Teams
Sales
Operations
Legal
Customer Service
Order Processing
Accounts
Commercial
Supply Chain
Compliance
Administration
Relevant Roles
Sales Manager
Account Executive
Procurement Manager
Operations Manager
Customer Service Representative
Business Development Manager
Order Processing Clerk
Sales Administrator
Contract Administrator
Commercial Manager
Supply Chain Manager
Legal Counsel
Compliance Officer
Finance Manager
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