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Thank You Letter For Resolving Complaint for United Arab Emirates

Thank You Letter For Resolving Complaint Template for United Arab Emirates

A Thank You Letter For Resolving Complaint is a formal business communication document used in the United Arab Emirates to acknowledge the successful resolution of a customer complaint and express gratitude for the customer's patience and cooperation during the resolution process. This document, while adhering to UAE business communication standards and consumer protection laws, serves as both a professional courtesy and a formal record of complaint resolution. It includes specific details about the complaint, the resolution provided, and maintains a positive business relationship while potentially protecting the business in case of future disputes.

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What is a Thank You Letter For Resolving Complaint?

The Thank You Letter For Resolving Complaint is an essential business document used in the United Arab Emirates when a company has successfully addressed and resolved a customer's complaint or concern. This document type is particularly important in the UAE business environment, where customer service excellence is highly valued and regulated under Federal Law No. 24 of 2006 on Consumer Protection and its subsequent updates. The letter serves multiple purposes: it formally documents the resolution of the complaint, demonstrates professional courtesy, maintains positive customer relationships, and provides a record of resolution for both parties. The document typically includes specific reference to the original complaint, resolution details, and any follow-up commitments, while maintaining a tone that aligns with UAE business culture and communication standards.

What sections should be included in a Thank You Letter For Resolving Complaint?

1. Letter Header: Company letterhead, date, and recipient's contact details

2. Salutation: Professional greeting addressing the customer by name

3. Expression of Gratitude: Opening paragraph expressing sincere thanks for bringing the issue to attention and patience during resolution

4. Complaint Reference: Clear reference to the specific complaint or issue that was resolved, including relevant reference numbers or dates

5. Resolution Summary: Brief description of how the issue was resolved

6. Future Commitment: Statement affirming commitment to service quality and preventing similar issues

7. Closing: Professional closing statement, signature block, and company details

What sections are optional to include in a Thank You Letter For Resolving Complaint?

1. Compensation Reference: Include when any form of compensation, refund, or goodwill gesture was provided as part of the resolution

2. Future Discount/Offer: Optional inclusion of a special offer or discount for future services as a goodwill gesture

3. Feedback Request: Optional invitation for feedback on the complaint handling process

4. Follow-up Contact: Include when there are specific follow-up actions or future contact points to be mentioned

What schedules should be included in a Thank You Letter For Resolving Complaint?

1. Resolution Details: Detailed breakdown of actions taken to resolve the complaint (if complex resolution)

2. Reference Documents: Copies of relevant documentation related to the complaint resolution (if applicable)

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Ƶ

Document Type

Complaint Letter

Cost

Free to use
Relevant legal definitions














Clauses










Relevant Industries

Retail

Banking and Financial Services

Healthcare

Hospitality

Telecommunications

Real Estate

E-commerce

Transportation

Professional Services

Education

Insurance

Manufacturing

Utilities

Relevant Teams

Customer Service

Customer Experience

Operations

Quality Assurance

Public Relations

Legal

Communications

Customer Support

Client Relations

Compliance

Business Operations

Relevant Roles

Customer Service Manager

Customer Experience Director

Operations Manager

Quality Assurance Manager

Customer Relations Officer

Branch Manager

Department Head

Client Services Executive

Complaints Resolution Officer

Customer Support Supervisor

Business Unit Manager

General Manager

Public Relations Manager

Industries




Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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