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Software License And Service Agreement for United Arab Emirates

Software License And Service Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the terms and conditions for software licensing and related services between a software provider and customer. This document covers essential aspects including license grants, usage rights, service levels, support obligations, data protection requirements, and compliance with UAE federal laws including Federal Law No. 7 of 2002 on Copyrights and Related Rights and Federal Law No. 1 of 2006 on Electronic Commerce and Transactions. It addresses implementation, maintenance, technical support, warranties, liability limitations, and dispute resolution within the UAE legal framework.

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What is a Software License And Service Agreement?

The Software License And Service Agreement is a crucial document used when a business wishes to acquire and implement software solutions while ensuring compliance with UAE laws and regulations. This agreement is essential for establishing clear terms regarding software usage rights, service delivery obligations, data protection, and technical support requirements. It addresses key considerations under UAE federal laws, including intellectual property protection, electronic transactions, cybersecurity, and data privacy. The document is particularly important in the UAE's rapidly evolving digital economy, where businesses increasingly rely on software solutions for their operations. It provides comprehensive coverage of implementation services, maintenance obligations, service level commitments, and dispute resolution mechanisms within the UAE jurisdiction.

What sections should be included in a Software License And Service Agreement?

1. Parties: Identification of the licensor and licensee, including full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement, brief description of the software and services, and purpose of the agreement

3. Definitions: Detailed definitions of technical terms, capitalized terms, and key concepts used throughout the agreement

4. License Grant: Scope of software license, usage rights, restrictions, and terms of use

5. Service Provisions: Description of services provided, including implementation, maintenance, and support

6. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

7. Fees and Payment: License fees, service charges, payment terms, and late payment consequences

8. Intellectual Property Rights: Ownership of IP, protection of rights, and restrictions on use

9. Confidentiality: Protection of confidential information, obligations, and exceptions

10. Data Protection and Privacy: Compliance with UAE data protection laws, data handling procedures, and privacy obligations

11. Warranties and Representations: Software and service warranties, disclaimers, and representations by both parties

12. Limitation of Liability: Limits on liability, exclusions, and indemnification provisions

13. Force Majeure: Circumstances excusing performance and related procedures

14. Governing Law and Jurisdiction: UAE law application and jurisdiction for dispute resolution

15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

What sections are optional to include in a Software License And Service Agreement?

1. Professional Services: Additional implementation, customization, or consulting services if required

2. Service Level Agreement: Detailed service levels, metrics, and remedies when included as part of main agreement rather than schedule

3. Disaster Recovery: Business continuity and disaster recovery procedures for critical applications

4. Security Requirements: Specific security protocols and requirements beyond standard provisions

5. Third-Party Software: Terms relating to third-party software components or integrations

6. Cloud Services: Specific provisions for cloud-based software delivery and hosting

7. Training Services: Terms for user training and education services if provided

8. Export Control: Export compliance terms for international software distribution

9. Source Code Escrow: Terms for source code escrow arrangements if required

What schedules should be included in a Software License And Service Agreement?

1. Schedule 1 - Software Description: Detailed technical specifications and functionality of the software

2. Schedule 2 - Service Level Agreement: Detailed service levels, performance metrics, and remedies

3. Schedule 3 - Support Services: Support levels, response times, and escalation procedures

4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and fee calculations

5. Schedule 5 - Implementation Plan: Project timeline, milestones, and deliverables for implementation

6. Schedule 6 - Technical Requirements: Hardware, software, and network requirements for operation

7. Schedule 7 - Data Processing Agreement: Detailed data handling procedures and compliance requirements

8. Appendix A - Authorized Users: List of authorized users or user categories and access levels

9. Appendix B - Accepted Use Policy: Rules and restrictions for software and service usage

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Ƶ

Document Type

License Agreement

Sector

IP

Cost

Free to use
Relevant legal definitions


















































Clauses








































Relevant Industries

Information Technology

Financial Services

Healthcare

Retail

Manufacturing

Education

Government Services

Telecommunications

Professional Services

Energy

Real Estate

Transportation

Media and Entertainment

E-commerce

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Finance

Risk Management

Information Security

Operations

Project Management

Vendor Management

Technical Support

Software Development

Contract Administration

Relevant Roles

Chief Technology Officer

Chief Information Officer

IT Director

Legal Counsel

Procurement Manager

Software Development Manager

Information Security Officer

Compliance Officer

Contract Manager

Technical Project Manager

IT Operations Manager

Chief Financial Officer

Risk Manager

Enterprise Architect

Vendor Management Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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