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1. Parties: Identification of the contracting parties including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the SaaS solution being licensed
3. Definitions: Detailed definitions of terms used throughout the agreement
4. License Grant: Scope of the software license, permitted uses, and access rights
5. Service Provision: Details of the SaaS services, access methods, and service availability
6. Payment Terms: Fees, payment schedule, invoicing, and payment methods
7. Customer Obligations: Customer responsibilities, acceptable use policy, and usage restrictions
8. Provider Obligations: Provider's commitments, service delivery, and support services
9. Data Protection and Security: Compliance with UAE data protection laws, security measures, and data handling procedures
10. Intellectual Property Rights: Ownership of IP, licensing terms, and restrictions
11. Confidentiality: Protection of confidential information and trade secrets
12. Service Levels: Performance standards, availability commitments, and remedies for failure
13. Term and Termination: Duration, renewal terms, and termination rights
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction for disputes
16. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment
1. Professional Services: Include when additional implementation, training, or consulting services are provided
2. Change Control: Include for enterprise agreements where formal change management procedures are required
3. Disaster Recovery: Include for critical systems or when handling sensitive data
4. Export Control: Include when the software may be subject to export regulations
5. Insurance: Include for high-value contracts or when handling sensitive data
6. Source Code Escrow: Include when source code access might be required in specific circumstances
7. Migration Services: Include when data migration from existing systems is required
8. Anti-Corruption Compliance: Include for government contracts or high-value agreements
1. Schedule 1 - Service Description: Detailed description of the SaaS solution and its functionalities
2. Schedule 2 - Service Level Agreement: Detailed service levels, performance metrics, and remedies
3. Schedule 3 - Support Services: Support tiers, response times, and escalation procedures
4. Schedule 4 - Pricing and Payment Schedule: Detailed fee structure, payment terms, and pricing tiers
5. Schedule 5 - Data Processing Agreement: Detailed data protection and processing terms compliant with UAE law
6. Schedule 6 - Technical Requirements: System requirements and technical specifications
7. Schedule 7 - Security Requirements: Detailed security protocols and compliance requirements
8. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for using the SaaS solution
9. Appendix B - Business Continuity Plan: Disaster recovery and business continuity procedures
Technology
Financial Services
Healthcare
Retail
Education
Government Services
Professional Services
Manufacturing
Real Estate
Telecommunications
Hospitality
E-commerce
Construction
Energy
Transportation
Legal
Information Technology
Procurement
Compliance
Information Security
Operations
Commercial
Risk Management
Software Development
Cloud Infrastructure
Digital Transformation
Vendor Management
Data Protection
Enterprise Architecture
Solutions Architecture
Chief Technology Officer
Chief Information Officer
Legal Counsel
IT Director
Procurement Manager
Compliance Officer
Information Security Manager
Contract Manager
Technology Risk Manager
Operations Director
Commercial Director
Data Protection Officer
Software Development Manager
Cloud Services Manager
Digital Transformation Manager
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