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Software As A Service License Agreement for United Arab Emirates

Software As A Service License Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the terms and conditions for the provision and use of software as a service (SaaS). The document encompasses key aspects including service delivery, data protection compliance under UAE regulations, payment terms, service levels, and user rights. It incorporates specific provisions required by UAE federal laws, particularly Federal Decree Law No. 45 of 2021 for data protection and Federal Law No. 1 of 2006 for electronic transactions. The agreement is structured to protect both provider and customer interests while ensuring compliance with UAE's evolving digital business legislation.

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What is a Software As A Service License Agreement?

This Software As A Service License Agreement template is designed for use in the United Arab Emirates, providing a comprehensive framework for cloud-based software service provision. It is specifically structured to comply with UAE federal laws governing electronic transactions, data protection, and commercial relationships. The agreement is essential when a software provider wishes to license and provide access to their cloud-based software solution to UAE-based customers on a subscription basis. It covers critical aspects including service access rights, data handling procedures, service level commitments, and support services, while ensuring compliance with UAE's technology and data protection regulations. The document is particularly relevant for businesses operating in or expanding into the UAE market, incorporating necessary provisions for local legal compliance while maintaining international SaaS industry standards.

What sections should be included in a Software As A Service License Agreement?

1. Parties: Identification of the contracting parties including full legal names, registration details, and addresses

2. Background: Context of the agreement and brief description of the SaaS solution being licensed

3. Definitions: Detailed definitions of terms used throughout the agreement

4. License Grant: Scope of the software license, permitted uses, and access rights

5. Service Provision: Details of the SaaS services, access methods, and service availability

6. Payment Terms: Fees, payment schedule, invoicing, and payment methods

7. Customer Obligations: Customer responsibilities, acceptable use policy, and usage restrictions

8. Provider Obligations: Provider's commitments, service delivery, and support services

9. Data Protection and Security: Compliance with UAE data protection laws, security measures, and data handling procedures

10. Intellectual Property Rights: Ownership of IP, licensing terms, and restrictions

11. Confidentiality: Protection of confidential information and trade secrets

12. Service Levels: Performance standards, availability commitments, and remedies for failure

13. Term and Termination: Duration, renewal terms, and termination rights

14. Liability and Indemnification: Limitation of liability and indemnification obligations

15. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction for disputes

16. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment

What sections are optional to include in a Software As A Service License Agreement?

1. Professional Services: Include when additional implementation, training, or consulting services are provided

2. Change Control: Include for enterprise agreements where formal change management procedures are required

3. Disaster Recovery: Include for critical systems or when handling sensitive data

4. Export Control: Include when the software may be subject to export regulations

5. Insurance: Include for high-value contracts or when handling sensitive data

6. Source Code Escrow: Include when source code access might be required in specific circumstances

7. Migration Services: Include when data migration from existing systems is required

8. Anti-Corruption Compliance: Include for government contracts or high-value agreements

What schedules should be included in a Software As A Service License Agreement?

1. Schedule 1 - Service Description: Detailed description of the SaaS solution and its functionalities

2. Schedule 2 - Service Level Agreement: Detailed service levels, performance metrics, and remedies

3. Schedule 3 - Support Services: Support tiers, response times, and escalation procedures

4. Schedule 4 - Pricing and Payment Schedule: Detailed fee structure, payment terms, and pricing tiers

5. Schedule 5 - Data Processing Agreement: Detailed data protection and processing terms compliant with UAE law

6. Schedule 6 - Technical Requirements: System requirements and technical specifications

7. Schedule 7 - Security Requirements: Detailed security protocols and compliance requirements

8. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for using the SaaS solution

9. Appendix B - Business Continuity Plan: Disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Ƶ

Document Type

License Agreement

Sector

IP

Cost

Free to use
Relevant legal definitions










































Clauses




































Relevant Industries

Technology

Financial Services

Healthcare

Retail

Education

Government Services

Professional Services

Manufacturing

Real Estate

Telecommunications

Hospitality

E-commerce

Construction

Energy

Transportation

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Operations

Commercial

Risk Management

Software Development

Cloud Infrastructure

Digital Transformation

Vendor Management

Data Protection

Enterprise Architecture

Solutions Architecture

Relevant Roles

Chief Technology Officer

Chief Information Officer

Legal Counsel

IT Director

Procurement Manager

Compliance Officer

Information Security Manager

Contract Manager

Technology Risk Manager

Operations Director

Commercial Director

Data Protection Officer

Software Development Manager

Cloud Services Manager

Digital Transformation Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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