1. Parties: Identification of the service provider and service recipient entities, including full legal names and registration details
2. Background: Context of the agreement, relationship between the parties, and purpose of the shared services arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including service categories and delivery requirements
5. Service Standards: Quality standards, KPIs, and performance metrics for service delivery
6. Charges and Payment Terms: Service fees, calculation methodology, payment terms, and invoicing procedures
7. Duration and Termination: Term of the agreement, renewal provisions, and termination rights
8. Service Provider Obligations: Key responsibilities and commitments of the service provider
9. Service Recipient Obligations: Key responsibilities and commitments of the service recipient
10. Governance and Reporting: Management structure, reporting requirements, and review processes
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with UAE data protection requirements and data handling procedures
13. Intellectual Property: Ownership and usage rights of IP created or used in service delivery
14. Liability and Indemnification: Limitation of liability and indemnification provisions
15. Force Majeure: Events excusing performance and related procedures
16. Governing Law and Dispute Resolution: UAE law as governing law and dispute resolution mechanisms
17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
